PMS Support Engineer

Forbes Technical Consulting; Chicago (IL); Remote; USD 80,000 - 100,000; Full time

Job summary

A global hospitality technology firm is seeking a Senior Recruiting Consultant to provide advanced support for the Opera PMS and related systems. The ideal candidate must have significant hospitality operations experience and deep knowledge of Opera PMS, along with strong analytical and communication skills. This is a contract position offering remote work with occasional travel for meetings and workshops.

Qualifications

• 5+ years of experience in hospitality operations.
• 3+ years hands-on Opera PMS experience.
• Experience working with ticketing or case management systems.

Responsibilities

• Provide high-level operational support for Opera PMS.
• Investigate and resolve complex issues.
• Maintain documentation and training materials.

Skills

Analytical skills

Troubleshooting

Communication skills

Education

Bachelor’s degree in Hospitality Management

Equivalent professional experience in hospitality technology

Tools

Opera PMS

Ticketing systems

RESERVE CRS

Job description

Overview

Senior Recruiting Consultant at Forbes Technical Consulting. Property Management Suite (PMS) Support Specialist | Remote | Global Hospitality Technology.

Duration: 6+ months (with potential to extend). Location: 100% Remote (US based with occasional travel up to 4 weeks per year for meetings, workshops, or on-site support).

We’re seeking a Property Management Suite (PMS) Support Specialist to join a global hospitality technology team providing advanced operational and functional support for Opera Cloud PMS and related systems. This role sits within a Level 3 Application Support Team, focused on maintaining global system standards, ensuring smooth hotel operations, and collaborating with internal teams and external vendors. The ideal candidate will be a proactive problem-solver with deep Opera PMS expertise and strong hospitality operations experience.

Responsibilities

• Provide high-level operational and functional support for Opera v5, Opera Cloud, Colleague Advantage, and FreedomPay systems.
• Investigate, troubleshoot, and resolve complex issues escalated to Level 3 support.
• Ensure timely incident resolution in line with service-level expectations.
• Maintain adherence to brand and system configuration standards.
• Partner with hotel operations, deployment teams, and external vendors to ensure consistent system performance.
• Evaluate system configurations and enhancements to support a consistent guest and colleague experience.
• Support system projects, beta testing, and post-installation activities.
• Maintain documentation, configuration guides, and training materials for hotel teams globally.

Required Qualifications

• 5+ years of experience in hospitality operations (Front Office, Housekeeping, Guest Services, or Reservations).
• 3+ years of hands-on Opera PMS experience (front-end and configuration).
• Strong analytical, troubleshooting, and communication skills.
• Experience working with ticketing or case management systems.
• Ability to work independently, manage priorities across time zones, and communicate effectively with diverse teams.
• Experience developing and delivering system training.

Preferred Skills

• Experience with RESERVE CRS, SynXis, or credit card processing platforms.
• Prior experience providing remote support or application consulting for global hospitality systems.
• Familiarity with system integrations, data flow, and API connectivity.
• Participation in UAT, regression testing, or change control environments.

Education

• Bachelor’s degree in Hospitality Management, Information Systems, Computer Science, Business Administration, or a related field.
• Equivalent professional experience in hospitality technology will also be considered.

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Information Technology
• Industries
• Hospitality