Hapi - Signature Support Specialist

Aquiva and Hapi; Town of Florida (NY); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Data Travel, LLC. through the Hapi platform is seeking a specialist to deliver Signature Support Services for a premier hotel client. You will work with Opera PMS, OXI/OWS interfaces, and backend architecture to ensure loyalty program operations run smoothly.

The role requires professional English communication, knowledge of RESTful APIs, and experience with Oracle databases and SQL. Candidates must align with US PST hours and collaborate across central and property teams.

Qualifications

• Minimum 2 years’ experience implementing and/or supporting Opera PMS Solutions.
• Experience implementing and supporting OXI and OWS interface.
• Professional English communication skills.

Responsibilities

• Provide dedicated support services to a premier client, resolve Opera issues related to OXI, OWS, financial transactions, etc.
• Identify trends and common issues.
• Build a knowledge base of known resolutions.
• Leverage monitoring tools to identify issues proactively and work with corporate and property resolve underlying issues.
• Create user training documentation and provide user training on an as-needed basis.
• Test new features and functionality of the Hapi Platform, contribute to requirements gathering processes, and assist with testing.
• The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

Skills

Opera PMS expertise

OPERA backend knowledge

RESTful APIs

JSON

Postman

AWS

Salesforce Service Cloud

Oracle database

SQL

Network operations

English communication

Tools

OXI interface

OWS interface

Oracle

SQL

AWS (EC2, CloudWatch)

Postman

Salesforce Service Cloud

Job description

Hapi is a data streaming, integration, and enrichment platform with robust transactional APIs designed and developed by Data Travel, LLC. to solve the hotel industry’s data management challenges.

This role will report to the Supervisor of Signature Support Services and will be responsible for the delivery of Hapi’s Signature Support Services. The Signature Support Services team will consist of Opera Subject Matter Experts and Engineers who will work closely with central and property teams from a leading hotel company to ensure the Loyalty Program is operating as expected. This team has scaled significantly as the Hapi Platform and the Loyalty Program enable growth in utilization.

The candidate should be able to work US PST Time Zone.

Responsibilities

• Provide dedicated support services to a premier client, resolve Opera issues related to OXI, OWS, financial transactions, etc.
• Identify trends and common issues.
• Build a knowledge base of known resolutions.
• Leverage monitoring tools to identify issues proactively and work with corporate and property resolve underlying issues.
• Create user training documentation and provide user training on an as‑needed basis.
• Test new features and functionality of the Hapi Platform, contribute to requirements gathering processes, and assist with testing.
• The position responsibilities outlined above are in no way to be construed as all‑encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

Required Qualifications

• At least 2 years’ experience implementing and/or supporting Opera PMS Solutions.
• Experience implementing and supporting OXI and OWS interface.
• Professional English communication skills.

Knowledge, Skills, and Abilities

• Expert level front‑end knowledge of the OPERA PMS, and advanced‑level knowledge of OPERA backend and architecture.
• Intermediate experience with Oracle database and the ability to execute SQL statements.
• Intermediate understanding of network operations.
• Familiarity with RESTful APIs, JSON documents, and tools like Postman.
• Familiarity with AWS, including EC2, Lambdas, and CloudWatch.
• Familiarity with Salesforce Service Cloud, preferred.