Opera & Hapi Support Specialist (PST)

Aquiva and Hapi; Town of Florida (NY); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Data Travel, LLC. through the Hapi platform is seeking a specialist to deliver Signature Support Services for a premier hotel client. You will work with Opera PMS, OXI/OWS interfaces, and backend architecture to ensure loyalty program operations run smoothly.

The role requires professional English communication, knowledge of RESTful APIs, and experience with Oracle databases and SQL. Candidates must align with US PST hours and collaborate across central and property teams.

Qualifications

• Minimum 2 years’ experience implementing and/or supporting Opera PMS Solutions.
• Experience implementing and supporting OXI and OWS interface.
• Professional English communication skills.

Responsibilities

• Provide dedicated support services to a premier client, resolve Opera issues related to OXI, OWS, financial transactions, etc.
• Identify trends and common issues.
• Build a knowledge base of known resolutions.
• Leverage monitoring tools to identify issues proactively and work with corporate and property resolve underlying issues.
• Create user training documentation and provide user training on an as-needed basis.
• Test new features and functionality of the Hapi Platform, contribute to requirements gathering processes, and assist with testing.
• The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

Skills

Opera PMS expertise

OPERA backend knowledge

RESTful APIs

JSON

Postman

AWS

Salesforce Service Cloud

Oracle database

SQL

Network operations

English communication

Tools

OXI interface

OWS interface

Oracle

SQL

AWS (EC2, CloudWatch)

Postman

Salesforce Service Cloud

Job description

Data Travel, LLC. through the Hapi platform is seeking a specialist to deliver Signature Support Services for a premier hotel client. You will work with Opera PMS, OXI/OWS interfaces, and backend architecture to ensure loyalty program operations run smoothly.

The role requires professional English communication, knowledge of RESTful APIs, and experience with Oracle databases and SQL. Candidates must align with US PST hours and collaborate across central and property teams.