Senior Construction Service Coordinator - Windows & Doors (On-Site)

Neara; Huntington Beach (CA); On-site; USD 39,000 - 43,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

401(k)

Health insurance

Dental insurance

Vision insurance

Holidays

Flexible spending account

Life insurance

Referral program

Job summary

Ultimate Installz in Huntington Beach, CA, seeks a Senior Construction Service Coordinator to lead our residential service department. This on-site, full-time role requires extensive coordination and exceptional customer service.

You will manage home warranty and repair requests, schedule daily service appointments, dispatch technicians, and coordinate with installers and suppliers. A proven track record in residential construction and strong communication are essential.

Qualifications

• Minimum 4 years of experience as a Service Coordinator in residential construction, window and door, glazing, remodeling, or a related home services industry.
• Strong working knowledge of residential construction practices, windows, doors, and architectural hardware.
• Proven experience scheduling and dispatching field technicians.
• Excellent organizational, multitasking, and problem-solving abilities.
• Ability to prioritize work and operate independently with minimal supervision.
• Outstanding verbal and written communication skills.
• Intermediate computer skills are required, including email, spreadsheets, scheduling software, and document management.
• Experience using Mac computers and iOS devices is highly preferred.
• Experience with QuickBooks is a plus.
• Bilingual in English and Spanish is preferred, but not required.
• Valid driver's license and reliable transportation.

Responsibilities

• Serve as the primary point of contact for homeowners regarding service, warranty, and repair requests.
• Schedule and coordinate daily service appointments for window, door, and hardware repairs.
• Dispatch service technicians efficiently while optimizing schedules.
• Coordinate with installers, vendors, manufacturers, and suppliers.
• Order and track materials required for service work.
• Monitor service tickets from initial request through completion.
• Keep homeowners informed of schedules, timelines, and project updates.
• Resolve scheduling conflicts and service issues professionally and independently.
• Maintain accurate records, service documentation, and job status updates.
• Manage multiple service requests while maintaining exceptional attention to detail.
• Ensure outstanding customer satisfaction throughout every service interaction.

Skills

Service coordination

Scheduling

Dispatching

Customer service

Organization

Communication

Independent work

Mac/iOS experience

Bilingual English/Spanish

Tools

QuickBooks

Job description

Ultimate Installz in Huntington Beach, CA, seeks a Senior Construction Service Coordinator to lead our residential service department. This on-site, full-time role requires extensive coordination and exceptional customer service.

You will manage home warranty and repair requests, schedule daily service appointments, dispatch technicians, and coordinate with installers and suppliers. A proven track record in residential construction and strong communication are essential.