On-Site Order & Service Coordinator (Windows/Doors/Baths)

Windowsdirectusa; Cincinnati (OH); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

The Ordering & Service Coordinator at Windowsdirectusa reviews, verifies, and processes orders for windows, doors, and baths, ensuring accuracy from order to completion. You will collaborate with customers, vendors, and internal teams to resolve service needs and balances while maintaining organized files.

The role requires strong attention to detail, the ability to manage multiple priorities in a fast-paced environment, and proficiency with Microsoft Office or CRM systems to keep orders on

Qualifications

• Strong attention to detail and organizational skills.
• Ability to read and interpret measurements and job specifications.
• Comfortable communicating with customers, vendors, and field staff.
• Proficiency in Microsoft Office and/or CRM systems.
• Ability to manage multiple priorities and work independently.

Responsibilities

• Review sales packets for completeness and accuracy.
• Compare contracts, job photos, and field measurements to ensure order accuracy.
• Verify product specifications, sizing, and materials before placing orders.
• Submit purchase orders to vendors in a timely manner.
• Communicate with customers, vendors, and field staff regarding orders and service needs.
• Follow up with customers after service appointments to ensure issues have been resolved.
• Assist with collections and customer payments as needed.
• Track order status and maintain organized job files.
• Ensure orders comply with company and manufacturer standards.
• Provide general administrative support to the operations team.

Skills

Strong attention to detail

Organizational skills

Read measurements and job specs

Communicating with customers, vendors,

Microsoft Office or CRM systems

Multitasking in fast-paced environment

Job description

The Ordering & Service Coordinator at Windowsdirectusa reviews, verifies, and processes orders for windows, doors, and baths, ensuring accuracy from order to completion. You will collaborate with customers, vendors, and internal teams to resolve service needs and balances while maintaining organized files.

The role requires strong attention to detail, the ability to manage multiple priorities in a fast-paced environment, and proficiency with Microsoft Office or CRM systems to keep orders on