Senior Construction Liability Claims Advocate

Travelers; Diamond Bar (CA); On-site; USD 86,000 - 141,000; Full time

Job summary

Travelers is seeking a claims professional in California to investigate, evaluate, reserve, negotiate and resolve specialty liability Bodily Injury and Property Damage claims. The role emphasizes quality handling, timely coverage analysis, and effective communication with insureds and stakeholders throughout the claim lifecycle.

Ideal candidates will have a Bachelor's degree, 3 years of business experience, and strong negotiation and customer service skills, with advanced knowledge in claim and

Qualifications

• Bachelor's Degree.
• 3 years business experience.
• Advanced level knowledge and skill in claim and litigation.
• Basic working level knowledge and skill in various business line products.
• Strong negotiation and customer se

Responsibilities

• Directly handles assigned severe claims.
• Provides quality customer service and ensures file quality and timely coverage analysis and communication with insured based on application of policy information to facts or allegations of each case.
• Consults with Manager on use of Claim Coverage Counsel as needed.
• Directly investigate each claim through prompt and strategically-appropriate contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liability, damages, and contribution potential.
• Completes outside investigation as needed per case specifics.
• Actively engages in the identification, selection and direction of appropriate internal and/or external resources for specific activities required to effectively evaluate claims, such as Subrogation, Risk Control, nurse consultants, and fire or fraud investigators, and other experts.
• Verifies the nature and extent of injury or property damage by obtaining and reviewing appropriate records and damages documentation.

Skills

Strong negotiation

Customer service

Communication

Education

Bachelor's Degree

Job description

Travelers is seeking a claims professional in California to investigate, evaluate, reserve, negotiate and resolve specialty liability Bodily Injury and Property Damage claims. The role emphasizes quality handling, timely coverage analysis, and effective communication with insureds and stakeholders throughout the claim lifecycle.

Ideal candidates will have a Bachelor's degree, 3 years of business experience, and strong negotiation and customer service skills, with advanced knowledge in claim and