Senior Construction Defect Claims Leader

Frank Winston Crum Insurance; Oregon; Hybrid; USD 90,000 - 150,000; Full time

Job summary

FrankCrum is seeking a Senior Construction Defect Claims Manager to lead the construction defect claims team, ensuring high-quality claim handling, appropriate reserves, and timely resolutions. The role directs complex claim strategy within delegated authority and partners with senior leadership to improve loss and expense outcomes.

You will coach and develop adjusters, identify risks, implement approved responses, and drive process improvements while maintaining alignment with business

Qualifications

• Experience in property/casualty claims management and leadership.
• Ability to coach adjusters and develop teams.
• Strong risk assessment and loss forecasting skills.

Responsibilities

• Leads the assigned Construction Defect claims team and is accountable for claim-handling quality, reserve adequacy, timely resolution, and management of loss and expense exposure.
• Builds technical capability and independent judgment of adjusters through coaching and targeted learning opportunities.
• Identifies emerging claim exposures and operational risks; recommends actions to improve outcomes.
• Leads improvements to claim-handling procedures, workflows, and training; monitors effectiveness.
• Establishes clear performance expectations and holds reports accountable for quality, productivity, and development.

Job description

FrankCrum is seeking a Senior Construction Defect Claims Manager to lead the construction defect claims team, ensuring high-quality claim handling, appropriate reserves, and timely resolutions. The role directs complex claim strategy within delegated authority and partners with senior leadership to improve loss and expense outcomes.

You will coach and develop adjusters, identify risks, implement approved responses, and drive process improvements while maintaining alignment with business