Construction Defect Claims Manager

The Jonus Group; Clearwater (FL); Remote; USD 170,000 - 200,000; Full time

Job summary

Jonus Group seeks a Construction Defect Claims Manager to lead a remote team handling complex construction defect claims across a dynamic environment.

The ideal candidate brings 10+ years in general liability claims, 5+ years in supervision, and strong leadership to guide technical staff through investigations, coverage analyses, and litigation oversight. This role emphasizes collaboration with broader casualty claims leadership and cross-functional initiatives.

Qualifications

• Minimum of 10 years of general liability claims handling experience, with significant experience in construction defect claims.
• At least 5 years of supervisory or claims management experience.
• Proven expertise in managing complex claims, evaluating coverage and liability issues, and overseeing litigation.
• Strong leadership skills with the ability to mentor and develop claims professionals.
• Experience working with general contractors, subcontractors, homeowners’ associations, and residential communities.
• Familiarity with jurisdictions nationwide, with a focus on Florida, Texas, California, Oregon, South Carolina, and Arizona.
• Home state adjuster license required (Florida license preferred).
• Ability to work effectively in a collaborative, fast-paced, and less structured environment.

Responsibilities

• Lead and manage a team of construction defect claims professionals, ensuring high-quality claim handling, reserve adequacy, and timely resolution.
• Develop and mentor team members, providing coaching and guidance to enhance technical skills and independent judgment.
• Oversee complex claims, including investigation, coverage analysis, liability evaluation, and resolution strategies within delegated authority.
• Monitor claim inventory, litigation metrics, and reserve adequacy to identify trends and recommend actionable improvements.
• Implement and oversee claim-handling procedures, workflows, and technical training to improve operational outcomes.
• Conduct performance evaluations, set clear expectations, and hold team members accountable for claim quality and productivity.
• Collaborate with the Director of Casualty Claims on staffing needs, hiring decisions, and operational strategies.
• Serve as a technical escalation point for high-exposure claims and provide recommendations for resolution.
• Oversee litigation management, including defense strategy, counsel performance, and litigation budgets.
• Participate in cross-functional projects and initiatives to support organizational priorities.

Skills

General liability claims

Construction defect claims

Supervisory experience

Leadership

Mentoring

Education

High school diploma or equivalent

College degree preferred

Job description

Construction Defect Claims Manager

Job Summary

Seeking a highly experienced and motivated Construction Defect Claims Manager to lead a dynamic team in managing complex construction defect claims. This is a fully remote position offering an exciting opportunity to contribute to the success of a growing organization. The ideal candidate will bring extensive expertise in general liability claims, a proven track record in managing construction defect claims, and strong leadership skills to guide a team of claims professionals.

Compensation Package

• Salary Range: $170,000 - $200,000 per year
• Benefits: Competitive benefits package, 401(k), paid time off, professional development opportunities, etc.

Responsibilities

• Lead and manage a team of construction defect claims professionals, ensuring high-quality claim handling, reserve adequacy, and timely resolution.
• Develop and mentor team members, providing coaching and guidance to enhance technical skills and independent judgment.
• Oversee complex claims, including investigation, coverage analysis, liability evaluation, and resolution strategies within delegated authority.
• Monitor claim inventory, litigation metrics, and reserve adequacy to identify trends and recommend actionable improvements.
• Implement and oversee claim-handling procedures, workflows, and technical training to improve operational outcomes.
• Conduct performance evaluations, set clear expectations, and hold team members accountable for claim quality and productivity.
• Collaborate with the Director of Casualty Claims on staffing needs, hiring decisions, and operational strategies.
• Serve as a technical escalation point for high-exposure claims and provide recommendations for resolution.
• Oversee litigation management, including defense strategy, counsel performance, and litigation budgets.
• Participate in cross-functional projects and initiatives to support organizational priorities.

Qualifications/Requirements

• High school diploma or equivalent required; college degree preferred.
• Minimum of 10 years of general liability claims handling experience, with significant experience in construction defect claims.
• At least 5 years of supervisory or claims management experience.
• Proven expertise in managing complex claims, evaluating coverage and liability issues, and overseeing litigation.
• Strong leadership skills with the ability to mentor and develop claims professionals.
• Experience working with general contractors, subcontractors, homeowners’ associations, and residential communities.
• Familiarity with jurisdictions nationwide, with a focus on Florida, Texas, California, Oregon, South Carolina, and Arizona.
• Home state adjuster license required (Florida license preferred).
• Ability to work effectively in a collaborative, fast-paced, and less structured environment.

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