Senior Construction Defect Claims Manager

Frank Winston Crum Insurance; Oregon; Hybrid; USD 90,000 - 150,000; Full time

Job summary

FrankCrum is seeking a Senior Construction Defect Claims Manager to lead the construction defect claims team, ensuring high-quality claim handling, appropriate reserves, and timely resolutions. The role directs complex claim strategy within delegated authority and partners with senior leadership to improve loss and expense outcomes.

You will coach and develop adjusters, identify risks, implement approved responses, and drive process improvements while maintaining alignment with business

Qualifications

• Experience in property/casualty claims management and leadership.
• Ability to coach adjusters and develop teams.
• Strong risk assessment and loss forecasting skills.

Responsibilities

• Leads the assigned Construction Defect claims team and is accountable for claim-handling quality, reserve adequacy, timely resolution, and management of loss and expense exposure.
• Builds technical capability and independent judgment of adjusters through coaching and targeted learning opportunities.
• Identifies emerging claim exposures and operational risks; recommends actions to improve outcomes.
• Leads improvements to claim-handling procedures, workflows, and training; monitors effectiveness.
• Establishes clear performance expectations and holds reports accountable for quality, productivity, and development.

Job description

FrankCrum is a Top Workplace!FrankCrum, voted by it's employees as a Top Workplace in Tampa Bay for more than 10 years in a row, is a Professional Employer Organization (PEO) based in Clearwater, Florida. FrankCrum employs approximately 400 people who serve over 4,000 businesses by offering a full range of HR services, including payroll, employee benefits, HR consulting services and workers' compensation insurance. Our PEO is a family culture that encourages people to feel at home, collaborate, and respect each other and we live by our Pillars of Excellence which are Integrity, Prosperity, and Affinity!

The Role You'll Play to Create Success

We are happy to announce a full-time Senior Construction Defect Claims Manager position filled with many exciting opportunities! This role contributes to the mission of FrankCrum by leading the assigned construction defect claims team and is accountable for effective claim handling, technical quality, reserve adequacy, litigation oversight, and timely, appropriate claim resolution. The role develops claims professionals, directs complex claim strategy within delegated authority, and partners with the Construction Defect Director of Casualty Claims to improve operational outcomes and manage loss and expense exposure.

• Leads the assigned Construction Defect claims team and is accountable for claim-handling quality, reserve adequacy, timely resolution, and effective management of loss and expense exposure. Translates priorities established with the Construction Defect Director of Casualty Claims into team objectives, resource allocation, and operating practices.
• Builds the technical capability and independent judgment of assigned adjusters through coaching, development planning, and guidance on complex claims. Identifies skill gaps and provides targeted learning opportunities to strengthen claim quality and team effectiveness.
• Identifies emerging claim exposures, inventory trends, and operational risks; evaluates their potential impact; and recommends action to the Director. Leads implementation of approved responses and monitors their effectiveness.
• Leads approved improvements to claim-handling procedures, workflows, escalation practices, and technical training. Uses claim trends and operational findings to establish improvement priorities, implement changes, and assess resulting outcomes.
• Establishes clear performance expectations aligned with business objectives and claims standards. Monitors individual and team results, conducts performance discussions, and holds direct reports accountable for claim quality, productivity, timely action, and professional development.