Construction Defect Claims Leader (Remote)

AmTrust Financial Services, Inc.; United States; On-site; USD 125,000 - 165,000; Full time

Job summary

AmTrust Financial Services, a fast-growing commercial insurance company, seeks experienced Construction Defect Claims Leaders at Manager to Director levels. These roles oversee defect claim teams, offering strategic leadership and technical guidance across coverage analysis, liability, and litigation management.

Responsibilities include talent development, workload management, and driving process improvements while delivering exceptional claim outcomes.

Qualifications

• 5+ years of leadership experience in commercial claims, with opportunities for Manager to Director levels.
• Significant experience handling and/or managing Construction Defect claims preferred.
• Strong understanding of coverage analysis, liability, litigation management, damages evaluation, and insurance claim practices.
• Proven ability to lead, mentor, and develop claims professionals.
• Strategic thinker with strong analytical and problem‑solving abilities.
• Excellent written and verbal communication skills.
• Ability to effectively prioritize, delegate, and manage multiple responsibilities.

Responsibilities

• Lead and develop a team of Construction Defect claims professionals handling claims of varying complexity and severity.
• Provide technical oversight and guidance on coverage analysis, liability investigations, damage evaluation, litigation management, reserving, negotiation, and claim resolution strategies.
• Ensure appropriate claim assignment and workload management across the team.
• Oversee claim handling quality, consistency, and compliance with company guidelines, best practices, and regulatory requirements.
• Review and approve claim payments, reserve recommendations, and settlement authority within designated authority levels.
• Conduct file reviews and quality audits to ensure technical excellence and operational effectiveness.
• Drive superior customer service for insureds, brokers, counsel, and internal business partners.
• Analyze claim and operational trends, identify opportunities for process improvements, and implement best practices.
• Recruit, hire, develop, coach, and retain top talent.
• Lead performance management, succession planning, and employee development initiatives.
• Partner with senior leadership on strategic business initiatives, organizational planning, and departmental objectives.
• Participate in special projects and enterprise-wide initiatives as needed.

Skills

Leadership

Claims management

Coverage analysis

Litigation management

Damages evaluation

Communication skills

Strategic thinking

Education

Bachelor's degree preferred

Tools

Claims systems

Business technology platforms

Job description

AmTrust Financial Services, a fast-growing commercial insurance company, seeks experienced Construction Defect Claims Leaders at Manager to Director levels. These roles oversee defect claim teams, offering strategic leadership and technical guidance across coverage analysis, liability, and litigation management.

Responsibilities include talent development, workload management, and driving process improvements while delivering exceptional claim outcomes.