Senior Construction Client Success Manager (Remote)

Gallagher Bassett; Rolling Meadows, Mechanicsburg, Parsippany-Troy Hills, Melville (IL, Cumberland County, NJ, NY); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programs

Career development opportunities

Collaborative, people-first culture

Global reach with local impact

Job summary

Gallagher Bassett is seeking a Senior Client Relationship Manager to oversee a portfolio of construction clients with emphasis on satisfaction, retention, and program success. This fully remote role requires Northeast region location and travel to support client reviews and stewardship discussions.

You will leverage data to tell compelling stories, lead meetings, and coordinate across internal teams to align resources with client goals while supporting profitability and long-term growth.

Qualifications

• Bachelor's degree and 5 years related experience.
• Insurance license required.
• Willingness to travel for client needs.

Responsibilities

• Manage up to 25 dedicated clients and be the primary contact.
• Lead client meetings and stewardship discussions.
• Develop service plans to achieve client goals and retention.
• Structure and present data-driven insights to clients and leadership.
• Collaborate with internal teams to support profitability and program success.
• Understand and explain program pricing and trade-offs to clients.

Skills

Client management

Relationship building

Data analysis

Presentation skills

Education

Bachelor's degree

Insurance license

Job description

Gallagher Bassett is seeking a Senior Client Relationship Manager to oversee a portfolio of construction clients with emphasis on satisfaction, retention, and program success. This fully remote role requires Northeast region location and travel to support client reviews and stewardship discussions.

You will leverage data to tell compelling stories, lead meetings, and coordinate across internal teams to align resources with client goals while supporting profitability and long-term growth.