Senior Connected Vehicle Cloud Services Lead

Aeris Communications; Auburn Hills (MI); Presencial; USD 122.000 - 149.000; Jornada completa

Descripción de la vacante

Aeris is seeking a Senior Services Delivery Manager to own the operational relationship for mission-critical connected vehicle cloud services for automotive OEMs. You will partner with Engineering, SRE, Product, Security, and Support to ensure reliability, scalability, and production-readiness.

You will lead incident management, change coordination, and continuous service improvement while driving customer confidence and governance across programs and markets.

Formación

• Experience with connected vehicle platforms, telematics, OTA, or vehicle-to-cloud ecosystems.
• Ability to lead customer-facing operational governance, including escalation management and executive-level communication.
• Experience managing IT incident processes, change management, and operational service delivery.
• Ability to define, monitor, and report against SLAs, KPIs, and operational commitments.
• Familiarity with cloud-native architectures, observability, and distributed systems.
• Understanding of automotive operations, cybersecurity considerations, and production support environments.
• Commercial awareness and understanding of the business impact of operational service decisions.
• Ability to collaborate across Engineering, Product, SRE/DevOps, Security, and Support organizations.

Responsabilidades

• Own end-to-end delivery and operational health of Connected Vehicle Cloud services for automotive OEM customers.
• Act as the primary operational contact for customers and internal cross-functional teams.
• Monitor SLAs, KPIs, incidents, and service performance to ensure reliability and availability.
• Coordinate production releases, vehicle launches, change management, and post-release stabilization activities.
• Lead major incident management, escalations, and root cause resolution activities.
• Coordinate customer communications during production-impacting incidents and operational events.
• Identify operational risks, dependencies, and service gaps, driving corrective actions as needed.
• Support post-incident analysis and RCA delivery aligned to customer expectations.

Conocimientos

Connected Vehicle platforms

Customer governance

Incident management

SLA / KPI reporting

Cloud-native architectures

Observability

Automotive cybersecurity

Cross-functional collaboration

Descripción del empleo

Aeris is seeking a Senior Services Delivery Manager to own the operational relationship for mission-critical connected vehicle cloud services for automotive OEMs. You will partner with Engineering, SRE, Product, Security, and Support to ensure reliability, scalability, and production-readiness.

You will lead incident management, change coordination, and continuous service improvement while driving customer confidence and governance across programs and markets.