Senior Connected Vehicle Cloud Delivery Lead - Hybrid

Aeris; Auburn Hills (MI); Hybrid; USD 122.000 - 149.000; Vollzeit

Benefits dieser Stelle

Paid time off

Medical/dental/vision insurance

401(k)

Zusammenfassung

Aeris is seeking a Senior Services Delivery Manager to own the operational relationship for mission-critical connected vehicle cloud services supporting global automotive OEM customers. You will blend cloud operations, incident management, and cross-functional coordination to keep vehicle-to-cloud platforms reliable and scalable.

You will collaborate with Engineering, Product, SRE/DevOps, Security and Support teams to drive service improvements, governance, and customer confidence.

Qualifikationen

• Experience with Connected Vehicle platforms, telematics, OTA, or vehicle-to-cloud ecosystems.
• Ability to lead customer-facing operational governance, including escalation management and executive-level communication.
• Experience managing IT incident processes, change management, and operational service delivery.
• Ability to define, monitor, and report against SLAs, KPIs, and operational commitments.
• Familiarity with cloud-native architectures, observability, and distributed systems.
• Understanding of automotive operations, cybersecurity considerations, and production support environments.
• Commercial awareness and understanding of the business impact of operational service decisions.
• Ability to collaborate across Engineering, Product, SRE/DevOps, Security, and Support organizations.

Aufgaben

• Own end-to-end delivery and operational health of Connected Vehicle Cloud services for automotive OEM customers.
• Act as the primary operational contact for customers and internal cross-functional teams.
• Monitor SLAs, KPIs, incidents, and service performance to ensure reliability and availability.
• Coordinate production releases, vehicle launches, change management, and post-release stabilization activities.
• Drive continuous service improvement through automation, monitoring, and operational optimization.

Kenntnisse

Connected Vehicle platforms

Telematics

OTA

Vehicle-to-cloud

Executive communication

Jobbeschreibung

Aeris is seeking a Senior Services Delivery Manager to own the operational relationship for mission-critical connected vehicle cloud services supporting global automotive OEM customers. You will blend cloud operations, incident management, and cross-functional coordination to keep vehicle-to-cloud platforms reliable and scalable.

You will collaborate with Engineering, Product, SRE/DevOps, Security and Support teams to drive service improvements, governance, and customer confidence.