Senior Configuration Management Engineer

Uline; Waukegan (IL); On-site; USD 130,000 - 170,000; Full time

Benefits offered by this job

Health insurance

401(k) 6% match

Paid holidays & PTO

Tuition assistance

On-site fitness center

Job summary

Uline is seeking a Senior Configuration Management Engineer to own and evolve the CMDB, ensuring data is complete, accurate and well-documented across our technology landscape.

You will develop reports and dashboards, drive audits, and implement automated workflows and system integrations, collaborating with IT teams to deliver scalable CMDB capabilities that support operations and executive decision-making.

Qualifications

• Bachelors degree or equivalent work experience.
• 10+ years IT experience with ITSM products such as ServiceNow, Flexera One, HP Service Manager or BMC Atrium.
• Coding/automation skills in PowerShell, Python, SQL, APIs.
• Strong problem solving, analytical and decision-making skills.
• Uline does not participate in the H1-B lottery.

Responsibilities

• Own and manage the CMDB, ensuring data is accurate, current and properly documented.
• Develop reports and dashboards, providing actionable insights for audits, configuration status and executive decisions.
• Improve data accuracy by implementing automated workflows, discovery tools and system integrations.
• Establish and implement configuration and asset management standards and policies.
• Collaborate across teams to gather and analyze data and translate findings into scalable CMDB capabilities.

Skills

ServiceNow

ITSM

Automation

Data analysis

Education

Bachelor's degree in CS/IT or equivalent

Tools

PowerShell

Python

SQL

APIs

Job description

Corporate Headquarters

12575 Uline Drive, Pleasant Prairie, WI 53158

Are you passionate about maintaining the backbone of enterprise IT services and systems? Join Uline as a Senior Configuration Management Engineer, where you’ll lead and enhance our Configuration Management Database (CMDB), ensuring accurate and reliable data across our technology landscape. Use your expertise to translate data into a trusted resource that supports IT operations and informs decisions across our growing North American company.

Careers Packed with Potential.

Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.

Position Responsibilities

• Own and manage the CMDB, ensuring data is accurate, current and properly documented.
• Develop reports and dashboards, providing actionable insights to support audits, configuration status, lifecycle and executive decision making.
• Improve data accuracy by implementing automated workflows, discovery tools and system integrations.
• Establish and implement Configuration and Asset Management systems, standards and policies to ensure consistency and reliability.
• Collaborate across teams to gather and analyze data, translating findings into scalable CMBD capabilities.

Minimum Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field or equivalent work experience.
• 10+ years of IT experience, with a strong understanding of ITSM products such as ServiceNow, Flexera One, HP Service Manager or BMC Atrium.
• Practical coding and automation skills with PowerShell, Python, SQL, APIs or similar technologies.
• Strong problem solving, analytical and decision-making skills.
• Uline does not participate in the H1-B lottery.

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• On-site café and first-class fitness center with complimentary personal trainers.
• Over four miles of beautifully maintained walking trails.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.

Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.

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