Senior Conference Services Manager

Landry's; Houston (TX); Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

Multiple benefit plans to suit your ne

Paid Time Off

401K

Opportunities for advancement

Positive and respectful work culture

Employee discounts on dining, retail, 

Volunteer opportunities

Complimentary parking and colleague me

Job summary

The Post Oak Hotel in Houston, TX, seeks a Senior Conference Services Manager to lead luxury meetings and events, serving as the primary liaison between clients and hotel operations. You will ensure flawless execution, financial stewardship, and alignment with brand standards.

The role requires strong leadership, extensive hotel/event experience, and flexibility to work nights, weekends, and holidays in a Forbes Five-Star environment.

Qualifications

• At least 5 years of hotel-related experience or related field.
• Excellent interpersonal, organizational and communication skills.
• Strong events experience.
• Previous hotel experience, luxury or Forbes experience preferred.
• Ability to work flexible schedules, including nights, weekends and holidays.

Responsibilities

• Review and understand the hotel assets and how they work together to grow business.
• Create a basic cost estimate that is updated with all changes for the program and communicate budget status.
• Manage attrition with clients and explore upgrade opportunities within budget.
• Review budget and quarterly goals and support achievement plans.
• Develop menus and agendas, issue BEOs, and coordinate with vendors to finalize programs.
• Provide guidance to junior staff and lead best-practice improvements.
• Assist teams after hours and on weekends as needed.
• Partner with senior leadership to implement process improvements to increase client satisfaction and operational efficiency.

Skills

Interpersonal skills

Organizational skills

Communication skills

Event planning experience

Job description

Overview

The Post Oak Hotel is seeking a Senior Conference Services Manager to join the only double Forbes Five-Star Hotel in Texas. We hire passionate and professional colleagues who genuinely delight our guests through curated and authentic experiences.

The Senior Conference Services Manager is responsible for planning, coordinating, and executing exceptional meetings in a luxury hotel setting. This role serves as the primary liaison between the client and hotel operations, ensuring each program is flawlessly executed, financially sound, and reflective of the hotel’s brand standards and service philosophy.

Responsibilities

• Review and understand the hotel and Landry’s assets and how they work together to grow business.
• Create a basic cost estimate that is updated with all changes for the program. Clear and consistent communication on where the program is with their budget for each change.
• Attrition is reviewed with the client during all phases of the planning process. Prior to the cut-off date, after the cut-off date, and through the program dates. Review ways to help the client upgrade and use their attrition.
• Review and understand budget and goals for each quarter.
• Work with the Director and the Associate Director of Event Planning to develop an action plan to achieve the quarterly goals.
• Develop menus and agendas, ensure BEO’s are issued, and complete all pertinent correspondence with outside vendors to finalize programs.
• Provide guidance to junior event staff, assist with training, and lead best-practice improvements.
• Assist team managers on programs that occur during the work week and programs that are after hours and/or on weekends.
• Partner with senior department leadership to implement process improvements designed to increase client satisfaction and operational efficiencies.

Qualifications

• Aspire to our values of being passionate, strive for excellence, remain relevant,
• collaborate, and act with honor and integrity.
• At least 5 years of previous hotel-related experience or related field required
• Excellent interpersonal, organizational and communication skills
• Strong events experience
• Previous hotel experience, luxury or Forbes experience preferred
• Ability to work flexible schedules, including nights, weekends and holidays is required
• Physical demands: Ability to lift 25 pounds on a regular basis and prolonged extended
• periods of sitting and/or standing

What we offer you

• Multiple benefit plans to suit your needs
• Paid Time Off
• 401K
• Opportunities for advancement
• Positive and respectful work environment where diversity is valued
• Generous employee discounts on dining, retail, amusements, and hotels
• Community volunteer opportunities
• Complimentary parking and colleague meal

Disclaimer

Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.

Tipped Position

This position does not earn tips