Senior Concierge Lead - Luxury Guest Experiences

Four Seasons; New York (NY); Sur place; USD 70 000 - 110 000; Plein temps

Avantages offerts par ce poste

Excellent training and development

Employee discount for stays at Four-Se

Comprehensive dry cleaning for staff

Complimentary employee meals

Résumé du poste

Four Seasons in New York City is seeking an experienced Concierge leader to oversee day-to-day operations, deliver exceptional guest experiences, and train a high-performing team. You will manage guest profiles, cultivate VIP relationships, and provide personalized recommendations across the city.

This role requires deep knowledge of local dining, entertainment, and attractions, plus a commitment to Four Seasons standards of service and hospitality excellence in a fast-paced luxury environment.

Qualifications

• Previous experience in a luxury Concierge, Front Office, or Guest Experience role.
• Strong knowledge of New York's restaurants, attractions, events, and local services.
• Passion for delivering personalized and memorable guest experiences.
• Proven leadership, coaching, and team development skills.
• Excellent communication, organization, and problem-solving abilities.

Responsabilités

• Maintain up-to-date knowledge of local attractions, restaurants, shopping, cultural events, entertainment, transportation, and essential services.
• Serve as a destination expert, providing personalized recommendations and exceptional concierge services.
• Lead and mentor the Concierge team, fostering continuous learning and local market expertise.
• Ensure CS, Elite, and VIP guest profiles remain accurate and up to date, leveraging guest history and preferences to create memorable stays.
• Support scheduling, training, performance coaching, and day-to-day Concierge operations.
• Maintain accurate guest profiles and promote participation in guest recognition and personalization programs.
• Ensure exceptional guest service standards are consistently delivered and guest concerns are resolved promptly and professionally.
• Collaborate with Front Office and other hotel departments to ensure seamless guest experiences.
• Build and maintain relationships with local businesses, vendors, and service providers.

Connaissances

Luxury concierge experience

Leadership

Communication

Problem solving

VIP guest service

Team development

Outils

Opera

HotSOS

Golden

Key

Description du poste

Four Seasons in New York City is seeking an experienced Concierge leader to oversee day-to-day operations, deliver exceptional guest experiences, and train a high-performing team. You will manage guest profiles, cultivate VIP relationships, and provide personalized recommendations across the city.

This role requires deep knowledge of local dining, entertainment, and attractions, plus a commitment to Four Seasons standards of service and hospitality excellence in a fast-paced luxury environment.