Concierge

Four Seasons; New York (NY); On-site; USD 49,000 - 69,000; Full time

Benefits offered by this job

Competitive Salary

Training & Development

Complimentary accommodation at Four-Se

Complimentary employee meals

Dry cleaning for uniforms

Job summary

Four Seasons in New York City is seeking a polished Concierge to greet guests, anticipate needs, and provide personalized recommendations to create unforgettable stays.

You will work on-site in a luxury hotel along Billionaires' Row, leveraging local knowledge and strong hospitality skills to coordinate services and ensure flawless guest experiences.

Qualifications

• 2+ years of Concierge experience in a luxury hotel or resort.
• Excellent personal presentation and interpersonal skills.
• Extensive knowledge of the local area, attractions, restaurants and exhibits.
• Strong time management and ability to multi-task in a fast-paced environment.
• Opera and HotSOS experience preferred.

Responsibilities

• Handle a wide range of guest requests with hospitality and professionalism; resolve complaints.
• Know local activities and establish contacts to provide information, tickets and reservations.
• Maintain desk collateral with restaurants, museums, maps and attractions.
• Use software to input special arrangements and ensure proper billing.
• Collaborate with Front Desk, Reservations, Door Staff, Bell Staff and Valet to ensure smooth arrivals and departures.

Skills

Interpersonal skills

Time management

Multi-tasking

Customer service

Communication

Tools

Opera

HotSOS

Job description

About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A Manhattan landmark on Billionaires' Row. Experience five-star, New York hotel living in our modern-deco landmark designed by famed architect I.M. Pei. Located on "Billionaires' Row" at the city's most prestigious address between Park Avenue and Madison Avenue, you’re just steps from Central Park and Madison Avenue shopping. Come and unwind in our sun-filled suites (some of the largest in Manhattan), take in the unparalleled city and park views, and experience serenity and luxury high above Manhattan's exhilarating whirlwind.

About the role:

The Concierge responds to a variety of requests in a timely and efficient manner by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons' policies. Provides coaching and training on all processes and standards.

What you will do:

• Handles wide variety of guest requests, handling all interactions with the highest level of hospitality and professionalism and accommodating special requests whenever possible; resolve customer complaints; assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• Maintain knowledge of activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establish close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests.
• Maintain updated desk collateral and information for restaurants, museums, attractions, maps, and other local attractions.
• Utilize a variety of software programs to accurately input special arrangements the guest has made and to assure proper billing.
• Work closely with Front Desk, Reservations, Door Staff, Bell Staff and Valet Parking to assure smooth handling of guest arrivals and departures. Assist with responsibilities and duties in the absence of or due to heavy volume in the areas of the lobby coverage and door.

What you bring:

• At least 2 years of Concierge experience, preferably in a luxury hotel or resort.
• Excellent personal presentation and interpersonal skills.
• Extensive knowledge of the local area and attractions, restaurants, and special exhibits.
• Strong time management skills: ability to multi-task, set priorities, and adjust to changing conditions. Willing to work in a fast-paced environment.
• Ability to operate all computer equipment necessary to perform the job; knowledge of Opera and HotSOS preferred/is a plus.
• Excellent communication and interpersonal skills; ability to work closely with other departments and communicate clearly and effectively with colleagues and guests.

What we offer:

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals

Schedule & Hours:This role is a full-time, on-site role. Requires the flexibility to work a diverse schedule encompassing days, evenings, weekends, and holidays

Compensation:$42.85 per hour

Miscellaneous:US work authorization is required.

Four Seasons is an Equal Opportunity, Affformed Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal