Senior Concierge & Guest Experience Lead

Better Talent by Laveer & Co.; Holmes Beach (FL); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

PTO & vacation

Health insurance

Employee recognition

Gym memberships

Dental insurance

Vision insurance

Job summary

SeaBreeze Vacation is seeking a personable and highly organized Senior Reservations & Guest Services Specialist to deliver elevated, personalized service to guests staying in our Concierge Collection homes. You will be the dedicated point of contact from booking through checkout, building relationships through proactive outreach and detailed guest profiling.

The role requires in-office work with a focus on high-touch guest experience, coordinating dining, activities, transportation, and special

Qualifications

• At least 3 years of experience in hospitality, concierge services, guest services, reservations, or luxury hospitality customer service.
• Proven ability to manage guest communications with accuracy and timeliness.
• Strong documentation habits and attention to detail.

Responsibilities

• Take ownership of Concierge Collection reservations from sale to guest checkout.
• Build relationships with guests through personalized calls and proactive outreach.
• Conduct guest discovery to capture preferences and plan itineraries.

Skills

Hospitality experience

Concierge services

Guest services

Reservations

Job description

SeaBreeze Vacation is seeking a personable and highly organized Senior Reservations & Guest Services Specialist to deliver elevated, personalized service to guests staying in our Concierge Collection homes. You will be the dedicated point of contact from booking through checkout, building relationships through proactive outreach and detailed guest profiling.

The role requires in-office work with a focus on high-touch guest experience, coordinating dining, activities, transportation, and special