Residential Concierge & Guest Experience Lead

Seabreeze Management Company, Inc.; Long Beach (CA); On-site; USD 27,552,000 - 38,573,000; Full time

Job summary

Seabreeze Management Company, Inc. is seeking a hands-on Concierge to deliver personalized services for residents in a California-based portfolio. You will coordinate deliveries, transportation, reservations, and special requests with hospitality at the core.

The role emphasizes warmth, professionalism, and prompt resolution of concerns, while maintaining building security and partnering with property management on events and resident feedback.

Qualifications

• Two years’ hospitality experience preferred.
• Some higher education or vocational training in hospitality desired.
• Good geographic knowledge of the surrounding area.

Responsibilities

• Deliver personalized concierge services to residents, including coordinating deliveries, transportation, reservations, and special requests with a focus on hospitality.
• Act as the primary point of contact for day-to-day resident needs, ensuring a warm, welcoming environment and prompt resolution of concerns.
• Manage access control with discretion, assisting guests, vendors, and contractors while upholding building security and privacy standards.
• Liaise with property management to relay resident feedback, track amenity usage, and support community events or on-site programs.

Skills

Hospitality mindset

Customer service

Communication skills

Reading & math basics

Driver’s license

Education

Hospitality experience

Higher education in hospitality

Tools

Outlook

Word

Job description

Seabreeze Management Company, Inc. is seeking a hands-on Concierge to deliver personalized services for residents in a California-based portfolio. You will coordinate deliveries, transportation, reservations, and special requests with hospitality at the core.

The role emphasizes warmth, professionalism, and prompt resolution of concerns, while maintaining building security and partnering with property management on events and resident feedback.