Senior Compliance Response Specialist — Elevate CX

Wheels, LLC; Schaumburg (IL); On-site; USD 47,000 - 66,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

Wheels, LLC in Schaumburg, IL is seeking a Senior Compliance Response Specialist to support clients and drivers by researching, resolving issues, and providing timely information. You will handle escalated client issues, prepare reports, and serve as a training resource.

The role requires a minimum high school diploma, 2 years in fleet or automotive and 2 years in office/customer service, plus working knowledge of Salesforce and MS Office.

Qualifications

• Minimum high school diploma required.
• 2 years’ experience in the fleet industry and or automotive required.
• Two (2) years experience office/customer service.

Responsibilities

• Research and respond to email, phone, and in person requests and questions regarding new vehicle paperwork, title and registration, violations, and toll management.
• Anticipate the customer impact and respond with information and suggestions that will give the customer the best possible user experience.
• Contact the appropriate internal or external resources to resolve issues including client/driver contact areas, licensing agents, and dealerships.
• Develop and maintain working knowledge of jurisdictional laws and requirements relating to title and registration.
• Support assigned clients with registration request and queries.
• Assist team on escalated issues, providing guidance on next steps and follow up.
• Resource for training opportunities and jurisdictional changes/updates.
• Management of requests via phone and / or SalesForce request system.
• Ability to develop and train newest employees on registration management to manage and resolve client concerns.
• Support other teams within compliance during peak season volume with offline activities such as mailing, fee entering and receiving registrations into the system.

Skills

Customer service

Problem solving

Attention to detail

MS Office

Salesforce

Diplomacy and tact

Education

High school diploma

Tools

Windows

Excel

Job description

Wheels, LLC in Schaumburg, IL is seeking a Senior Compliance Response Specialist to support clients and drivers by researching, resolving issues, and providing timely information. You will handle escalated client issues, prepare reports, and serve as a training resource.

The role requires a minimum high school diploma, 2 years in fleet or automotive and 2 years in office/customer service, plus working knowledge of Salesforce and MS Office.