Hybrid Customer Support Specialist

Wheels, LLC; Schaumburg (IL); Hybrid; USD 41,000 - 57,000; Full time

Job summary

Wheels, LLC in Schaumburg, IL, is seeking a Customer Support Specialist to ensure high standards of service for clients and drivers. You will handle multi-channel inquiries, manage requests in CRM, and coordinate with Account Managers and operations.

This full-time, hybrid role supports colleagues across Illinois and Georgia, with a focus on speed, accuracy, and strong communication. Salesforce experience is preferred; Spanish a plus. Base pay ranges publicly listed: $40,500–$56,700 yearly.

Qualifications

• High School Diploma required; Bachelor's degree preferred.
• Minimum of 1 year of customer service experience in a high-volume, multi-tasking environment.
• Salesforce experience preferred.
• Spanish language proficiency desired.

Responsibilities

• Communicate with clients and drivers; respond to inquiries.
• Enter and manage customer requests in CRM and internal systems.
• Process tasks including licenses, titles, and vehicle logistics.
• Escalate issues to the Supervisor when needed.
• Meet Salesforce KPIs and uphold performance guidelines.

Skills

Communication skills

Time management

Detail-oriented

Teamwork

Independent work

Education

High School Diploma

Bachelor's degree preferred

Tools

Salesforce

Job description

Wheels, LLC in Schaumburg, IL, is seeking a Customer Support Specialist to ensure high standards of service for clients and drivers. You will handle multi-channel inquiries, manage requests in CRM, and coordinate with Account Managers and operations.

This full-time, hybrid role supports colleagues across Illinois and Georgia, with a focus on speed, accuracy, and strong communication. Salesforce experience is preferred; Spanish a plus. Base pay ranges publicly listed: $40,500–$56,700 yearly.