Senior Complex Claims Investigator

Turo Inc.; Arizona; Hybrid; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Equity

Retirement match

Learning stipend

Travel credit

Cell phone stipend

Paid time off

Holidays & parental leave

In-office perks

Job summary

Turo Inc. is seeking a Claims Specialist to handle high-complexity claims with significant financial impact. You will interpret policies, interview customers, assess credibility, and determine eligibility for protection for hosts, while explaining procedures and negotiating resolutions.

You will review escalations, assist in arbitration presentations, and make recommendations to management. The role requires independent judgement, strong communication, and the ability to multitask across

Qualifications

• Strong investigative mindset with the ability to analyze evidence and draw logical conclusions.
• Demonstrated ability to exercise independent judgment and decision-making beyond standard guidelines.
• Excellent communication skills, with the ability to clearly and concisely explain complex situations.
• Strong organizational skills with the ability to manage a pending inventory of claims independently.
• Proficiency with macOS and Google Docs.

Responsibilities

• Investigate high-complexity claims with significant financial impact by interpreting policies, determining methods of investigation, interviewing customers, assessing credibility, analyzing damages, and determining eligibility for protection on behalf of Turo.
• Communicate with customers to gather information, explain protection procedures, educate hosts, clarify coverage decisions, and negotiate claim resolutions.
• Review escalations or reconsiderations from standard/fast track claims teams, including Fair Claims reviews and arbitration presentations, and make recommendations on behalf of Turo management.
• Exercise discretion and judgment to waive or make exceptions to processes and policies to achieve fair outcomes for hosts, when warranted.
• Participate in special projects and business changes, providing recommendations on claims process improvements, objectives, and KPIs.

Skills

Investigative mindset

Strong communication

Independent judgement

Organizational skills

MacOS proficiency

Tools

Google Docs

Job description

Turo Inc. is seeking a Claims Specialist to handle high-complexity claims with significant financial impact. You will interpret policies, interview customers, assess credibility, and determine eligibility for protection for hosts, while explaining procedures and negotiating resolutions.

You will review escalations, assist in arbitration presentations, and make recommendations to management. The role requires independent judgement, strong communication, and the ability to multitask across