Senior Major Case Specialist - Complex Claims

The Travelers Indemnity Company; New York (NY); On-site; USD 104,000 - 172,000; Full time

Job summary

The Travelers Indemnity Company is seeking an experienced claims professional in New York to investigate, evaluate, and resolve assigned serious and complex Specialty claims. You will provide expert guidance across the claim life cycle, ensuring quality service and compliance with standards.

Ideal candidates have extensive experience in bodily injury and complex liability claims, advanced negotiation skills, and the ability to manage litigation effectively while collaborating with internal and

Qualifications

• Bachelor's Degree.
• 10+ years claim handling experience with 5-7 years experience handling serious injury and complex liability claims.
• Advanced negotiation and customer service skills.
• Extensive knowledge of coverage, liability and damages analysis.
• Strong litigation management skills.

Responsibilities

• Directly handle assigned severe claims.
• Full damage value for average claim, FDV of over a multi-million dollar value.
• Provide quality customer service and ensure file quality, timely coverage analysis and communication with insured.
• Work with Manager on use of Claim Coverage Counsel as needed.
• Directly investigate each claim through prompt and strategically-appropriate contact with relevant parties.
• Interview witnesses and stakeholders; take statements as appropriate.
• Complete outside investigations as needed per case specifics.
• Develop and employ creative resolution strategies.

Skills

Claim handling

Negotiation

Customer service

Communication

Litigation management

Analytical thinking

Technology aptitude

Decision making

Education

Bachelor's Degree

Job description

The Travelers Indemnity Company is seeking an experienced claims professional in New York to investigate, evaluate, and resolve assigned serious and complex Specialty claims. You will provide expert guidance across the claim life cycle, ensuring quality service and compliance with standards.

Ideal candidates have extensive experience in bodily injury and complex liability claims, advanced negotiation skills, and the ability to manage litigation effectively while collaborating with internal and