Senior Complex Claims Consultant for Design Professionals

CNA Insurance; Florida; Hybrid; USD 72,000 - 141,000; Full time

Job summary

CNA Insurance is seeking a Complex Claims Consultant to handle Architect and Engineer liability claims with multi‑million dollar exposure. The role focuses on coverage analysis, investigation, and complex settlements, often requiring coordination with counsel and experts.

A formal license and negotiation experience are strongly preferred. The position follows a flexible hybrid schedule, with 2 days per week in CNA office locations.

Qualifications

• Bachelor's degree or equivalent experience.
• Typically a minimum six years of relevant experience, preferably in claim handling.
• Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire.
• Prior negotiation experience.
• Professional designations preferred (e.g. CPCU).

Responsibilities

• Manages an inventory of highly complex commercial claims with large exposures.
• Ensures exceptional customer service by managing all aspects of the claim.
• Verifies coverage and establishes reserves by reviewing policy language.
• Leads focused investigation to determine compensability and liability.
• Resolves claims by coordinating with partners to develop a resolution strategy.
• Establishes and manages claim budgets and resources.
• Addresses subrogation/salvage opportunities and potential fraud.
• Keeps senior leadership informed of risks and losses.
• Stays current on regulatory requirements for line of business.

Skills

Communication skills

Analytical thinking

Negotiation

Time management

Organizational skills

Multiple priorities

Team collaboration

Decision making

Microsoft Office

Education

Bachelor's Degree

Insurance Adjuster License

CPCU designation (preferred)

Tools

Microsoft Office Suite

Job description

CNA Insurance is seeking a Complex Claims Consultant to handle Architect and Engineer liability claims with multi‑million dollar exposure. The role focuses on coverage analysis, investigation, and complex settlements, often requiring coordination with counsel and experts.

A formal license and negotiation experience are strongly preferred. The position follows a flexible hybrid schedule, with 2 days per week in CNA office locations.