Senior Complex Catastrophe Claims Leader – Remote

Mercury Insurance Services, LLC; United States; Remote; USD 119,000 - 231,000; Full time

Benefits offered by this job

Competitive compensation

Work from anywhere in the UnitedStates

Paid time off and holidays

Bonus programs

Health, dental, vision, life, and pet保

401(k) with company match

Education assistance

Professional development

Wellbeing resources

Job summary

Mercury Insurance seeks a Complex Catastrophe Claims Manager to lead a geographically dispersed team handling high-severity property claims after major events such as wildfires and hurricanes. You will set strategy, guide critical decisions, and coordinate resources across multiple functions to deliver timely, compassionate customer service.

The role emphasizes data-driven decision making, readiness planning, and leadership during events, with remote work and travel to affected areas as needed.

Qualifications

• Lead a dispersed Complex Catastrophe Response Team for high-severity property claims.

Responsibilities

• Set direction for complex claim handling and guide high-severity decisions.
• Coordinate resources across Claims, Operations, Legal, Underwriting, Finance, and external partners.
• Lead planning and execution during Mega CAT scenarios and events.

Skills

Leadership

Complex catastrophe claims

Data analytics

Cross-functional collaboration

Remote team leadership

Job description

Mercury Insurance seeks a Complex Catastrophe Claims Manager to lead a geographically dispersed team handling high-severity property claims after major events such as wildfires and hurricanes. You will set strategy, guide critical decisions, and coordinate resources across multiple functions to deliver timely, compassionate customer service.

The role emphasizes data-driven decision making, readiness planning, and leadership during events, with remote work and travel to affected areas as needed.