Senior Complex Casualty Claims Specialist Remote/Hybrid

Liberty Mutual Insurance; Chandler (AZ); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Liberty Mutual Insurance is seeking a Senior Complex Casualty Claims Resolution Specialist for the Central Region. You will own the most challenging auto and homeowner’s casualty claims, manage investigations, coordinate with defense counsel, and shape settlement strategy.

This role offers remote or hybrid work, requires leadership, deep technical expertise and strong analytical, negotiation, and communication skills.

Qualifications

• Must have expert knowledge of coverage, liability, and complex claims handling procedures.
• Must be able to effectively handle claims at the highest technical and complexity level.
• Must be knowledgeable of state and federal laws in the adjuster’s jurisdiction.
• A full working knowledge of claims operations and procedures is required.
• Excellent written and oral communications skills required as well as strong interpersonal, analytical, investigative and negotiation skills.
• The capabilities, skills and knowledge required is normally acquired through a Bachelor's degree or equivalent experience and at least 7 years of directly related experience.
• Ability to obtain proper licensing as required.

Responsibilities

• Manage the investigation, evaluation, and resolution of complex auto and homeowner’s casualty claims.
• Assess coverage, liability, and damages; recommend settlement strategies and escape appropriately for authority review.
• Identifies potential suspicious claims and refers to SIU and identifies opportunities for third party subrogation.
• Collaborate closely with trial counsel; attend mediations, arbitrations, trials, hearings, and conferences.
• Prepare detailed litigation and trial reports for local management and Home Office.
• Communicate effectively with policyholders, witnesses, attorneys, and claimants to gather information and provide guidance.
• Responds to various written and telephone inquiries including status reports.
• Maintain accurate reserves, recommending increases on cases in excess of authority.
• Safeguard financial and confidential information across all claim files.
• Oversee billing practices of outside and in‑house counsel to ensure compliance and cost efficiency.
• May assist as a resource to the team, stepping in for the Claims Team Manager when needed or mentoring colleagues; or representing the company on matters involving state or federal regulatory agencies.
• Participate in special projects at the direction of leadership.

Skills

Complex casualty claims

Litigation experience

Analytical thinking

Negotiation skills

Communication skills

Education

Bachelor's degree or equivalent experience

Job description

Liberty Mutual Insurance is seeking a Senior Complex Casualty Claims Resolution Specialist for the Central Region. You will own the most challenging auto and homeowner’s casualty claims, manage investigations, coordinate with defense counsel, and shape settlement strategy.

This role offers remote or hybrid work, requires leadership, deep technical expertise and strong analytical, negotiation, and communication skills.