Senior Community Care Navigator & Master Trainer

BENJAMIN ROSE; Cleveland (OH); On-site; USD 70,000 - 100,000; Full time

Job summary

Benjamin Rose in Cleveland, OH seeks a Program Manager to provide oversight and support for caregiver programs, ensuring fidelity to evidence-based standards and CARF accreditation. The role includes master trainer duties for Community Care Navigators, supervision, and cross-site coordination.

You will manage referrals, supervise staff, develop training materials, and coordinate services across multiple caregiver programs, with a focus on data reporting, compliance, and partnerships to expand

Qualifications

• Bachelor's degree in social work or related field.
• Strong communication, customer service, and presentation skills.
• Experience with record management systems and Microsoft Office.
• Knowledge of data reporting and compliance requirements.
• Familiarity with CARF accreditation processes.

Responsibilities

• Manage assigned caseload and oversee referrals.
• Supervise Community Care Navigators; provide training and guidance.
• Monitor program fidelity and compliance.
• Provide care planning and client services via telephone and computer.
• Coordinate services across evidence-based caregiver programs.
• Develop partnerships and coordinate outreach.
• Prepare and submit data for funders and contracts.
• Support audits and accreditation processes.

Skills

Communication skills

Customer service

Presentation skills

Analytical thinking

Education

Bachelor’s degree in social work or related field

Tools

Microsoft Office

Record management systems

Internet

Job description

Benjamin Rose in Cleveland, OH seeks a Program Manager to provide oversight and support for caregiver programs, ensuring fidelity to evidence-based standards and CARF accreditation. The role includes master trainer duties for Community Care Navigators, supervision, and cross-site coordination.

You will manage referrals, supervise staff, develop training materials, and coordinate services across multiple caregiver programs, with a focus on data reporting, compliance, and partnerships to expand