Director, Community-Based Aging Services & Programs

BENJAMIN ROSE; Cleveland (OH); On-site; USD 100,000 - 140,000; Full time

Job summary

Benjamin Rose seeks an experienced operations leader to oversee Community-Based Aging Services, nutrition, Rose-on-the-Go programs, senior centers, and Senior Companion services. You will ensure high-quality, person-centered programs that support independence and community connection.

The role requires oversight of staff, partnerships, compliance, and continuous improvement, with focus on expanding community presence and coordinating across departments to optimize care delivery.

Qualifications

• Bachelor’s degree in gerontology, social work, healthcare administration, public health, nonprofit management, or a related field.
• Knowledge of community engagement strategies, outreach models, and approaches for delivering services in community-based settings.
• Knowledge of nutrition services, senior center operations, transportation programs, volunteer-based services, and social determinants of health preferred.
• Skilled in supervising and developing staff, managing multiple programs, and fostering a culture of accountability and collaboration.
• Skilled in building partnerships with community organizations, healthcare providers, and aging network stakeholders.
• Ability to evaluate program effectiveness, identify improvement opportunities, and implement operational enhancements.
• Ability to communicate effectively lead change in a complex, mission-driven environment.
• Strong verbal, written, oral and electronic communication skills.
• Strong business acumen, including financial planning, budgeting, and revenue development.
• Excellent organizational skills and ability to handle multiple tasks and prioritize work.
• Demonstrated proficiency in use of computer software (e.g. Microsoft Outlook and Office).
• Experience ensuring compliance with regulatory, contractual, accreditation, and funding requirements.

Responsibilities

• Lead efforts to expand community presence and engagement through innovative service delivery models, including mobile and community-based programming.
• Monitor program capacity, service utilization, productivity, and performance outcomes to ensure effective use of resources and achievement of program goals.
• Identify opportunities to improve workflows, strengthen service integration, and enhance client experience.
• Collaborate across Benjamin Rose departments to improve internal referral processes, increase service awareness, and promote a coordinated experience for clients and caregivers.
• Oversee fleet operations supporting Meals on Wheels, including vehicle utilization, maintenance coordination, safety practices, and operational processes to ensure reliable and efficient meal delivery services.
• Ensure programs are delivered consistently across locations and community settings while maintaining quality, safety, and operational standards.
• Support workforce development initiatives through student placements and partnerships with educational institutions.
• Ensure both senior companion and program volunteers are effectively integrated into service delivery models and supported through appropriate supervision and engagement practices.
• Develop and maintain collaborative relationships with community organizations, funders, healthcare providers, and aging network partners.
• Support the implementation of evidence-informed practices and collaborate with the Benjamin Rose Institute to incorporate research findings and best practices into program operations.
• Represent Benjamin Rose within community initiatives, professional networks, and aging services partnerships.
• Ensure programs operate in compliance with applicable regulations, funding requirements, contracts, accreditation standards, and organizational policies.
• Participate in organizational initiatives, planning efforts, and cross-functional teams that advance Benjamin Rose’s mission.

Skills

Staff supervision

Partnership development

Change leadership

Communication skills

Financial planning

Education

Bachelor’s degree in gerontology, social work, healthcare administration, public health, nonprofit management, or related field

Tools

Microsoft Outlook

Microsoft Office

Job description

Benjamin Rose seeks an experienced operations leader to oversee Community-Based Aging Services, nutrition, Rose-on-the-Go programs, senior centers, and Senior Companion services. You will ensure high-quality, person-centered programs that support independence and community connection.

The role requires oversight of staff, partnerships, compliance, and continuous improvement, with focus on expanding community presence and coordinating across departments to optimize care delivery.