Senior Commercial Systems & Analytics Leader

Jobtailor

California (MO)

On-site

USD 150,000 - 190,000

Full time

5 days ago

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Job summary

FDB seeks a senior leader to drive systems, data, and analytics across Salesforce, Gainsight, and connected platforms to support our Commercial Teams. You will own cross-system architecture and data models and lead a small, high-impact team delivering scalable solutions.

You will design integrations and workflows, evaluate AI-enabled options, and partner with IT, Security, and Data Governance to meet requirements while maintaining data quality and auditable governance.

Qualifications

Strong stakeholder-management skills and the ability to balance competing priorities.
Demonstrated ability to configure systems, build analyses, troubleshoot data issues, and deliver working solutions.
Comfort working in a small team where leadership and individual contribution are equally important.
Five or more years of experience in business systems, revenue operations, Salesforce, analytics, or a related discipline.
Experience serving as a lead, architect, senior analyst, or hands-on manager in a business systems environment.
Deep Salesforce expertise, including data modeling, Flow, permissions, reporting, integrations, and platform governance.
Gainsight administration or comparable customer success platform experience.
Experience designing integrations using APIs, middleware, or enterprise data pipelines.
SQL proficiency and experience combining data from multiple systems for reporting and analysis.
Practical experience using AI tools for analysis, documentation, automation, or solution development.
A history of replacing manual work with scalable tooling and automation.
Experience evaluating or implementing customer intelligence, customer success, analytics, or AI-enabled platforms (preferred).
Experience with business intelligence, marketing automation, finance systems, or data warehouse platforms (preferred).
Experience establishing data governance, AI governance, access controls, or system-development standards (preferred).
Healthcare, health technology, or other regulated-industry experience (preferred).
Experience supporting customer migrations or product transitions at scale (preferred).

Responsibilities

Lead a small, high-impact team responsible for systems, data, and analytics supporting FDB's Commercial Teams
Own and document the cross-system architecture and data model across Salesforce, Gainsight, and connected platforms
Design scalable solutions, integrations, and workflows supporting the customer and commercial lifecycle
Evaluate configuration, automation, custom development, AI, or new technology solutions for business needs
Partner with IT, Security, and Data Governance to ensure solutions meet FDB requirements
Configure, test, troubleshoot, and optimize business systems with the Senior Salesforce Administrator
Build analyses, dashboards, data models, and customer-risk reporting using SQL, platform-native tools, and AI-assisted workflows
Lead proofs of concept and implementations for new business systems and analytics tools
Investigate cross-platform data and system issues, identify root causes, and implement or coordinate solutions
Maintain system documentation, data definitions, process maps, and technical requirements
Prototype solutions and automations before determining whether broader development or outside support is needed
Develop customer health scores, adoption measures, sentiment signals, and churn-risk indicators
Connect customer data across relationship management, implementation, support, product adoption, and commercial systems
Expand self-service reporting while maintaining consistent definitions and data quality
Translate business needs into requirements, solution designs, and measurable outcomes
Balance strategic initiatives with operational support and platform maintenance
Communicate priorities, tradeoffs, dependencies, and progress to stakeholders
Identify repetitive work for automation and AI; evaluate AI-enabled capabilities and make recommendations based on measurable business value
Use approved AI tools for analysis, documentation, prototyping, testing, and solution development