Senior Commercial Systems Architect

Hearst Health; Carmel (IN); Hybrid; USD 100,000 - 125,000; Full time

Job summary

First Databank (FDB), part of Hearst Health, seeks a Senior Commercial Business Systems Manager to lead a small, high-impact team responsible for systems, data, and analytics that support the Commercial Teams. The role is based in Carmel, IN, with a hybrid work model and onsite three days per week.

You will own roadmaps and architecture for Salesforce, Gainsight, and related platforms, while contributing to implementation, configuration, and problem-solving.

Qualifications

• Five+ years of experience in business systems, revenue operations, Salesforce, analytics, or a related discipline.
• Experience serving as a lead, architect, senior analyst, or hands-on manager in a business systems environment.
• Deep Salesforce expertise, including data modeling, Flow, permissions, reporting, integrations, and platform governance.
• Gainsight administration or comparable customer success platform experience.
• Experience designing integrations using APIs, middleware, or enterprise data pipelines.
• SQL proficiency and experience combining data from multiple systems for reporting and analysis.
• Practical experience using AI tools for analysis, documentation, automation, or solution development.

Responsibilities

• Own and document cross-system architecture and data model across Salesforce, Gainsight, and connected platforms.
• Design scalable solutions, integrations, and workflows for customer and commercial lifecycle.
• Evaluate whether to address needs via configuration, automation, custom development, AI, or new technology.
• Partner with IT, Security, and Data Governance to ensure solutions meet requirements.
• Configure, test, troubleshoot, and optimize business systems with the Senior Salesforce Administrator.
• Build analyses, dashboards, data models, and customer-risk reporting using SQL and AI-assisted workflows.
• Lead proofs of concept and implementations for new business systems and analytics tools.
• Investigate data and system issues, identify root causes, and implement solutions.
• Create and maintain system documentation, data definitions, and process maps.
• Prototype new solutions and automations before determining broader development or outside support.
• Develop customer health scores, adoption measures, sentiment signals, and churn-risk indicators.
• Connect customer data across CRM, implementation, support, product adoption, and commercial systems.
• Expand self-service reporting while maintaining data quality.
• Translate business needs into clear requirements, solution designs, and measurable outcomes.
• Balance strategic initiatives with operational support and platform maintenance.
• Communicate priorities and progress to stakeholders.
• Identify repetitive work for automation and AI; evaluate AI-enabled capabilities to improve visibility and decision-making.

Skills

Stakeholder management

System configuration

Data analytics

SQL proficiency

AI tools

Team leadership

Tools

Salesforce

Gainsight

APIs

Data pipelines

Job description

First Databank (FDB), part of Hearst Health, seeks a Senior Commercial Business Systems Manager to lead a small, high-impact team responsible for systems, data, and analytics that support the Commercial Teams. The role is based in Carmel, IN, with a hybrid work model and onsite three days per week.

You will own roadmaps and architecture for Salesforce, Gainsight, and related platforms, while contributing to implementation, configuration, and problem-solving.