Senior Commercial Loan Servicing Specialist

Cathay Bank in; Rosemead (CA); On-site; USD 54,000 - 60,000; Full time

Job summary

Cathay Bank is seeking a Commercial Loan Servicing Officer (Finance) in California. This role reports to the Loan Servicing Supervisor and focuses on post-closing duties for the commercial loan portfolio, with responsibility for research, reconciliation, and oversight of servicing processes.

The position supports a fast-paced team, uses MS Office and IBS loan systems, and may require bilingual English/Mandarin or Cantonese. Training is provided, and a discretionary bonus may apply.

Qualifications

• Education: High school diploma or equivalent; some college courses a plus.
• Experience: Minimum of 5 years of commercial loan servicing experience required.
• Skills/Ability: PC literate, proficiency with MS Office, knowledge of IBS loan system a plus, ability to work in a fast-paced environment while maintaining a high level of accuracy, strong problem-solving and organizational skills, bilingual (English, Mandarin or Cantonese) is a plus.

Responsibilities

• Researches and resolve complex internal/external customer questions/discrepancies in loan accounting.
• Monitor the department's shared email in-boxes and platforms to ensure completion of delegated items.
• Take lead role in special servicing processes that includes: SBA 1502 update and reporting; SAD processing including: Charge Offs; OREO Transfers; Accrual Changes; Shadow Payment Processing; Prepare GL Certifications.
• Serve as secondary reviewer and/or back-up of: Pay Off Statements; FTI Balancing and Releases; Daily Index Rate Sheet; 85 Day Past Due Report; Non-Accrual Exception Report.
• Review and update Procedures and Job Aids to Assist management in ensuring loan servicing procedures adhere to bank policy and regulations.
• Responsible for research, review, and resolution of any Loan Servicing issues.
• Assist in short-term and long-term projects.
• Assist the CLS Supervisor in providing direction and guidance to staff in their assigned duties.
• Assist the CLS Supervisor with training and development of the team.
• Assist the CLS Supervisor and the Boarding team with complex research, review, and resolution of any Loan issues.
• Provide general support, assistance, and backup for all servicing functions to include: Rate Rollovers and Repricing; Payments; Payoffs; Loan Advances; Pay Off Statement Preparation; System maintenance; Release of Collateral Review; Post Closing/Boarding document and Collateral Review.

Skills

Problem solving

Organizational skills

Fast-paced environment

Bilingual English/Mandarin or Cantonse

Education

High school diploma or equivalent

Some college courses a plus

Tools

MS Office

IBS loan system

Job description

Cathay Bank is seeking a Commercial Loan Servicing Officer (Finance) in California. This role reports to the Loan Servicing Supervisor and focuses on post-closing duties for the commercial loan portfolio, with responsibility for research, reconciliation, and oversight of servicing processes.

The position supports a fast-paced team, uses MS Office and IBS loan systems, and may require bilingual English/Mandarin or Cantonese. Training is provided, and a discretionary bonus may apply.