Senior Leader, Consumer Loan Servicing

Cathay Bank; Rosemead (CA); Presencial; USD 80 000 - 110 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Long-Term Disability Insurance

FSAs/HSA with company contributions

401(k)

Resumo da oferta

Cathay Bank is seeking an experienced Loan Servicing Manager to lead the consumer loan servicing team. You will ensure accurate processing of loan boarding, payments, and related transactions while maintaining compliance with applicable policies and regulatory requirements.

The role reports to the VP, Loan Servicing Manager and includes directing daily tasks, coaching staff, and participating in special projects. A strong background in mortgage servicing and Freddie Mac reporting is essential.

Qualificações

• Three years of loan servicing experience.
• Two years of supervisory experience.
• Thorough knowledge of Mortgage, Heloc/consumer loan products and servicing.
• Familiarity with Freddie Mac investor reporting and servicing interfaces.
• Knowledge of applicable state and federal banking regulations (CFPB, FCRA, HMDA, RESPA, Reg Z, TILA, UDAAP).

Responsabilidades

• Direct daily activities of consumer loan servicing staff, including loan boarding and payment processing.
• Respond to Qualified Written Requests and credit bureau disputes.
• Ensure timely responses to department inquiries via email and phone.
• Oversee Freddie Mac processing, remittance, and reporting.
• Review staff work for accuracy and prompt corrections.
• Maintain compliance with procedures to support audit readiness.
• Perform and clear general ledger reconciliations.
• Research complex client inquiries and discrepancies.
• Suggest changes to improve efficiency and data integrity.
• Create and update desktop procedures and train staff.
• Assist with annual performance evaluations and coaching.
• Participate in special projects as assigned.

Conhecimentos

Leadership

Analytical skills

Organizational skills

Deadline-driven

MS Office proficiency

Communication skills

Formação académica

High school diploma; some college business classes preferred

Ferramentas

IBS Insight loan system

MS Office

Descrição da oferta de emprego

Cathay Bank is seeking an experienced Loan Servicing Manager to lead the consumer loan servicing team. You will ensure accurate processing of loan boarding, payments, and related transactions while maintaining compliance with applicable policies and regulatory requirements.

The role reports to the VP, Loan Servicing Manager and includes directing daily tasks, coaching staff, and participating in special projects. A strong background in mortgage servicing and Freddie Mac reporting is essential.