Commercial Loan Servicing Officer

Cathay Bank in; Rosemead (CA); Presencial; USD 54 000 - 60 000; Tempo integral

Resumo da oferta

Cathay Bank is seeking a Commercial Loan Servicing Officer (Finance) in California. This role reports to the Loan Servicing Supervisor and focuses on post-closing duties for the commercial loan portfolio, with responsibility for research, reconciliation, and oversight of servicing processes.

The position supports a fast-paced team, uses MS Office and IBS loan systems, and may require bilingual English/Mandarin or Cantonese. Training is provided, and a discretionary bonus may apply.

Qualificações

• Education: High school diploma or equivalent; some college courses a plus.
• Experience: Minimum of 5 years of commercial loan servicing experience required.
• Skills/Ability: PC literate, proficiency with MS Office, knowledge of IBS loan system a plus, ability to work in a fast-paced environment while maintaining a high level of accuracy, strong problem-solving and organizational skills, bilingual (English, Mandarin or Cantonese) is a plus.

Responsabilidades

• Researches and resolve complex internal/external customer questions/discrepancies in loan accounting.
• Monitor the department's shared email in-boxes and platforms to ensure completion of delegated items.
• Take lead role in special servicing processes that includes: SBA 1502 update and reporting; SAD processing including: Charge Offs; OREO Transfers; Accrual Changes; Shadow Payment Processing; Prepare GL Certifications.
• Serve as secondary reviewer and/or back-up of: Pay Off Statements; FTI Balancing and Releases; Daily Index Rate Sheet; 85 Day Past Due Report; Non-Accrual Exception Report.
• Review and update Procedures and Job Aids to Assist management in ensuring loan servicing procedures adhere to bank policy and regulations.
• Responsible for research, review, and resolution of any Loan Servicing issues.
• Assist in short-term and long-term projects.
• Assist the CLS Supervisor in providing direction and guidance to staff in their assigned duties.
• Assist the CLS Supervisor with training and development of the team.
• Assist the CLS Supervisor and the Boarding team with complex research, review, and resolution of any Loan issues.
• Provide general support, assistance, and backup for all servicing functions to include: Rate Rollovers and Repricing; Payments; Payoffs; Loan Advances; Pay Off Statement Preparation; System maintenance; Release of Collateral Review; Post Closing/Boarding document and Collateral Review.

Conhecimentos

Problem solving

Organizational skills

Fast-paced environment

Bilingual English/Mandarin or Cantonse

Formação académica

High school diploma or equivalent

Some college courses a plus

Ferramentas

MS Office

IBS loan system

Descrição da oferta de emprego

Commercial Loan Servicing Officer (Finance)

People Drive Our Success

Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank – we strive to provide a caring culture that supports your aspirations and success. We believe people are our most valuable asset and we proudly foster growth and development empowering you to achieve your professional goals. We have thrived for 60 years and persevered through many economic cycles due to our team members' drive and optimism. Together we can make a difference in the financial future of our communities.

Under the supervision of the Loan Servicing Supervisor & Officer within the servicing team and following established policies and procedures, perform all post-closing duties relating to the servicing of the Bank's commercial loan portfolio according to separation of duties established by the Department Head including but not limited to the following functional duties:

The Commercial Servicing Officer will provide support and direction to less senior Specialists and will step in as back up to the Loan Servicing Supervisor.

DIRECT REPORTS

The incumbent has no direct reports.

ESSENTIAL FUNCTIONS

• Researches and resolve complex internal/external customer questions/discrepancies in loan accounting.
• Monitor the department's shared email in-boxes and platforms to ensure completion of delegated items.
• Take lead role in special servicing processes that includes:
• SBA 1502 update and reporting
• SAD processing to include the following:
• Charge Offs
• OREO Transfers
• Accrual Changes
• Shadow Payment Processing
• Prepare GL Certifications.
• Serve as secondary reviewer and/or back-up of the following:
• Pay Off Statements
• FTI Balancing and Releases
• Daily Index Rate Sheet
• 85 Day Past Due Report
• Non-Accrual Exception Report
• Review and update Procedures and Job Aids to Assist management in ensuring loan servicing procedures adhere to bank policy and regulations.
• Responsible for research, review, and resolution of any Loan Servicing issues.
• Assist in short-term and long-term projects.
• Assist the CLS Supervisor in providing direction and guidance to staff in their assigned duties.
• Assist the CLS Supervisor with training and development of the team.
• Assist the CLS Supervisor and the Boarding team with complex research, review, and resolution of any Loan issues.
• Provide general support, assistance, and backup for all servicing functions to include the following:
• Rate Rollovers and Repricing
• Payments
• Payoffs
• Loan Advances
• Pay Off Statement Preparation
• System maintenance
• Release of Collateral Review
• Post Closing/Boarding document and Collateral Review.

QUALIFICATIONS

Education: High school diploma or equivalent; some college courses a plus.

Experience: Minimum of 5 years of commercial loan servicing experience required.

Skills/Ability: PC literate, proficiency with MS Office, knowledge of IBS loan system a plus, ability to work in a fast-paced environment while maintaining a high level of accuracy, strong problem-solving and organizational skills, bilingual (English, Mandarin or Cantonese) is a plus.

Pay Range: $39.42 to $43.27/hour

ON-GOING TRAINING

• Each team member is required to complete all required training including Compliance and Bank Secrecy Act/Anti-Money Laundering training suitable to his or her position within the Bank.

Pay determined based on job-related knowledge, skills, experience, and location.
This position may be eligible for a discretionary bonus.

Cathay Bank offers itsfull-timeemployees a competitive benefits package which is a significant part of their total compensation. It is our goal to provide employees with a comprehensive benefits package to fit their needs which includes, coverage for medical insurance, dental insurance, vision insurance, life insurance, long-term disability insurance, and flexible spending accounts (FSAs), health saving account (HSA) with company contributions, voluntary coverages, and 401(k).

Cathay Bank may collect personal information from potential job candidates and applicants. For more information on how we handle personal information and your applicable rights, please review our California Job Applicant Privacy Policy .

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