Senior Commercial Loan Operations Specialist

Pennian Bank; Camp Hill (Cumberland County); Hybrid; USD 75,000 - 105,000; Full time

Job summary

Pennian Bank in Camp Hill, PA seeks an experienced Commercial Loan Coordinator III to provide advanced coordination, analysis, and operational support for commercial lending. This role requires independent decision-making, strong organizational skills, and direct customer interaction.

You will work with Commercial Loan Officers, Portfolio Managers, customers, and internal partners to support loan origination, portfolio management, Large Borrower Reviews (LBR), and customer service activities

Qualifications

• High school diploma or equivalent required, preferably with a business curriculum emphasis.
• Associate's or Bachelor's degree preferred.

Responsibilities

• Coordinate and support commercial loan origination and servicing activities.
• Prepare, print, scan, and maintain loan documentation packages.
• Assist lenders with loan applications, Taxpayer Consent Forms, Beneficial Ownership Certifications, and related workflow requirements.
• Maintain accurate information within the commercial loan origination system to ensure data integrity.
• Generate reports and support system-related processes.
• Learn and maintain proficiency in bank software applications and web-based systems.
• Independently review borrower financial information and third-party reports.
• Support Portfolio Managers and Commercial Loan Officers with follow-up and resolution of outstanding items.
• Serve as backup support for Portfolio Management activities, including GLOC and construction draws.
• Coordinate and manage Large Borrower Review (LBR) processes, including checklist development, maintenance, and follow-up activities.
• Serve as a primary liaison between customers, regional staff, and Commercial Loan Officers.
• Respond to customer inquiries and provide exceptional customer service.
• Place and receive customer calls regarding loan accounts, documentation requests, payoff statements, collateral releases, address changes, and other account-related matters.
• Maintain awareness of opportunities to deepen customer relationships during interactions.
• Coordinate collection of confidential financial information from clients and ensure proper filing and record maintenance.
• Support all phases of the commercial loan origination process.
• Coordinate customer due diligence activities, including Beneficial Ownership, onboarding questionnaires, third-party searches, settlement, insurance documentation, and loan servicing coordination.
• Work collaboratively with internal and external service providers to facilitate loan transactions.
• Create correspondence, reports, forms, spreadsheets, and other business documents.
• Manage incoming and outgoing communications; greet visitors; maintain electronic records and files.
• Complete assigned administrative duties and distribute information to management.
• Ensure compliance with Bank policies, procedures, and regulatory requirements; support risk management initiatives.

Skills

Reading and writing

Interpersonal skills

Keyboarding & computer skills

Microsoft Office

Banking product knowledge

Office equipment proficiency

Confidentiality

Notary

Physical ability

Education

High school diploma

Associate/Bachelor degree preferred

Job description

Pennian Bank in Camp Hill, PA seeks an experienced Commercial Loan Coordinator III to provide advanced coordination, analysis, and operational support for commercial lending. This role requires independent decision-making, strong organizational skills, and direct customer interaction.

You will work with Commercial Loan Officers, Portfolio Managers, customers, and internal partners to support loan origination, portfolio management, Large Borrower Reviews (LBR), and customer service activities