Senior Commercial Lines Client Success Manager

Gallagher; Glendale (CA); Vor Ort; Confidential; Vollzeit

Benefits dieser Stelle

Competitive compensation

Comprehensive benefits programs

Career development opportunities

Collaborative, people-first culture

Global reach with local impact

Zusammenfassung

Gallagher in Glendale, CA seeks a Property and Casualty licensed Senior Client Service Manager to join our Commercial Insurance team. You will lead efforts to deliver exceptional service and innovative insurance solutions to our clients.

You’ll work closely with senior leaders, clients, and colleagues to build strong relationships, solve complex challenges, and ensure every interaction adds value. This is your opportunity to shape strategy, mentor others, and make a lasting impact while

Qualifikationen

• Bachelor's degree with a minimum of 5+ years of client service management experience OR High School degree/GED with a minimum of 10+ years of client service management experience
• An active Property and Casualty Insurance License
• Proficiency in EPIC agency management system and Microsoft Office
• A desire to build relationships and deliver results
• Adaptability and resilience in managing shifting priorities
• A collaborative mindset to work with teams across Gallagher
• At least 1+ year of supervisory experience

Aufgaben

• Lead the renewal process and strategy for more complex accounts by overseeing compilation of client information, needs analysis, and helping deliver timely, tailored solutions
• Identify gaps in coverage, review claims, secure existing business, and drive the sale of additional services and lines of coverage
• Build and maintain strong relationships with clients and carrier partners through timely responses and strong customer service, ensuring trust and satisfaction
• Provide strategic guidance to your team in addressing client risk management needs through consultative conversations and innovative strategies
• Mentor team members by delegating tasks, providing transparent feedback, encouraging continuous learning, and fostering professional development
• Conduct regular audits to ensure compliance with regulations and maintain high service standards
• Oversee the accuracy and management of client and policy data using Gallagher’s systems
• Use Gallagher’s technology to enhance productivity, streamline processes, and deliver quality results
• Manage multiple priorities effectively, ensuring all tasks are completed on time and meet client expectations

Kenntnisse

Client service management

Relationship building

Team leadership

Collaboration

Adaptability

Ausbildung

Bachelor's degree

High School degree/GED with 10+ years experience

Tools

EPIC

Microsoft Office

Jobbeschreibung

Gallagher in Glendale, CA seeks a Property and Casualty licensed Senior Client Service Manager to join our Commercial Insurance team. You will lead efforts to deliver exceptional service and innovative insurance solutions to our clients.

You’ll work closely with senior leaders, clients, and colleagues to build strong relationships, solve complex challenges, and ensure every interaction adds value. This is your opportunity to shape strategy, mentor others, and make a lasting impact while