Senior Commercial Lines Account Manager - Client Growth

Brown & Brown; Merrimack (NH); On-site; USD 50,000 - 73,000; Full time

Benefits offered by this job

Health Benefits

Financial Benefits

Mental Health & Wellness

Beyond Benefits

Job summary

Brown & Brown is seeking a Commercial Lines Senior Account Manager to join our team and support a mix of large, complex middle-market accounts in a on-site role across our Merrimack office. You will partner with the Commercial Lines Leader and Office Leader to service and market accounts, while coordinating with producers for new business opportunities.

The position emphasizes exceptional customer service, end-to-end client support, and accuracy in billing, reporting and renewal proposals.

Qualifications

• High school diploma
• Strong technical knowledge of the industry
• Proficient with MS Office Suite
• Exceptional telephone demeanor
• Ability to maintain a high level of confidentiality
• Associate's or bachelor's degree (preferred)
• 4+ years functioning in Commercial Lines department at an agency or company level (preferred)

Responsibilities

• Build, expand and solidify relationships with clients at all levels within the company and lead appropriate resources to address the client's needs, including risk and the identification and resolution of underwriting or policy issues.
• Manage and retain existing books of business.
• Follow up to address customer needs and resolve any problems or issues.
• Prepare billings and/or invoices on a timely basis.
• Responsible for the end-to-end client service process such as marketing and updating agency management system with final required documents.
• Review daily, weekly, monthly reports such as expiration and daily downloads
• Prepare customer renewals, including proposals and presentations while ensuring agreement with customer requests / requirements.

Skills

Strong technical knowledge

MS Office Suite

Exceptional telephone demeanor

Confidentiality

4+ years Commercial Lines experience

Education

Associate's or Bachelor's degree (preferred)

Tools

MS Office Suite

Job description

Brown & Brown is seeking a Commercial Lines Senior Account Manager to join our team and support a mix of large, complex middle-market accounts in a on-site role across our Merrimack office. You will partner with the Commercial Lines Leader and Office Leader to service and market accounts, while coordinating with producers for new business opportunities.

The position emphasizes exceptional customer service, end-to-end client support, and accuracy in billing, reporting and renewal proposals.