Senior Commercial Lines Account Associate - Remote

Insurance Office of America; Audubon (NJ); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid holidays

Vacation & sick time

Career growth

Culture & work-life balance

Job summary

Insurance Office of America seeks a Senior Account Associate - Commercial Lines to support the account team and clients, ensuring accurate renewals and quality service. The role emphasizes effective communication and adherence to policy standards.

Ideal candidates have 3+ years in insurance customer service, active licensing (CISR preferred), and strong analytical skills. Competitive salary, health insurance, and career growth await in a value-driven environment.

Qualifications

• 3+ years of customer service experience in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active license; CISR designation preferred.
• Strong analytical, problem-solving, and organizational skills.

Responsibilities

• Direct day-to-day activities and workflow of support staff.
• Track policy expirations and ensure renewals are processed accurately and on time.
• Handle endorsements, audits, cancellations, reinstatements, and billing tasks.
• Support new and renewal business including submissions and proposals.
• Assist in reviewing contracts for proper coverages.
• Monitor delinquent accounts and manage receivables.
• Maintain agency management systems and carrier/vendor platforms.
• Communicate workload status and issues with the team.
• Deliver proactive, high-quality service and adhere to policies.
• Champion IOA values with integrity and leadership.

Skills

Customer service

Communication

Problem solving

Education

High School Diploma (or equivalent)

Tools

MS Office

Excel

Outlook

Word

Job description

Insurance Office of America seeks a Senior Account Associate - Commercial Lines to support the account team and clients, ensuring accurate renewals and quality service. The role emphasizes effective communication and adherence to policy standards.

Ideal candidates have 3+ years in insurance customer service, active licensing (CISR preferred), and strong analytical skills. Competitive salary, health insurance, and career growth await in a value-driven environment.