Senior Commercial Insurance Account Manager

Insurance Office Of America, Inc.; St. Charles (IL); Hybrid; USD 60,000 - 115,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

401K with match

Career progression

Work-life balance

Community service

Team environment

Job summary

Insurance Office of America is seeking a Commercial Insurance Account Manager to oversee an assigned book of business and deliver high-quality client service.

The role supports account retention, policy administration, and timely service delivery. Experience in commercial insurance and an active P&C license are required, with multiple levels from Account Manager to Senior Account Executive based on experience. Remote/hybrid options per policy may apply.

Qualifications

• 3+ years of account management experience or 5+ years of insurance industry experience.
• Active insurance license.
• Strong knowledge of insurance products and brokerage operations.
• Excellent customer service, communication, organizational, and analytical skills.
• High School Diploma or equivalent.
• CIC or equivalent designation preferred.

Responsibilities

• Client Service & Account Administration: Respond to client service requests, process policy changes, endorsements, billing, and claims support; conduct coverage analysis and answer client questions; maintain positive client relationships.
• Renewal & Retention Management: Manage expirations and renewal timelines; gather underwriting information and prepare renewal submissions; support renewal marketing and proposals.
• Operational Excellence: Maintain agency management systems and carrier/vendor platforms; ensure documentation is accurate; monitor tasks for timely completion.
• Financial Management: Assist with accounts receivable monitoring and collection; resolve billing and payment issues.
• Professional Development: Maintain insurance knowledge, participate in improvement initiatives, and uphold client service excellence.

Skills

Account management

Customer service

Communication

Analytical skills

Insurance license

Education

Active insurance license

CIC or equivalent designation

Job description

Insurance Office of America is seeking a Commercial Insurance Account Manager to oversee an assigned book of business and deliver high-quality client service.

The role supports account retention, policy administration, and timely service delivery. Experience in commercial insurance and an active P&C license are required, with multiple levels from Account Manager to Senior Account Executive based on experience. Remote/hybrid options per policy may apply.