Senior Commercial Insurance Account Manager

Insurance Office Of America, Inc.; Austin (TX); On-site; USD 60,000 - 115,000; Full time

Benefits offered by this job

Competitive salaries and bonus

Company-paid health insurance

Paid holidays, vacations, and sicktime

401K with employer match

Professional growth and career path

Respectful culture and work-life blend

Community service commitment

Supportive teammates and rewarding env

Job summary

Insurance Office of America, Inc. is hiring an Account Manager in Austin, TX to deliver day-to-day client service and support. You will manage policy changes, renewal timelines, and enrollment tasks while coordinating with carriers and internal teams.

The role requires 3+ years in account management or 5+ years in insurance with an active license. Strong communication, organization, and analytical skills are essential, with CIC preferred for advancement.

Qualifications

• 3+ years of account management experience or 5+ years of insurance industry experience.
• Active insurance license.
• Strong knowledge of insurance products and brokerage operations.
• Excellent customer service, communication, organizational, and analytical skills.
• High School Diploma or equivalent.
• CIC or equivalent designation preferred.

Responsibilities

• Respond to client service requests and inquiries.
• Process policy changes, endorsements, billing requests, and claims support.
• Conduct coverage analysis and assist clients with policy-related questions.
• Maintain positive client relationships through responsive service.
• Manage policy expirations and renewal timelines.
• Gather underwriting information and prepare renewal submissions.
• Support renewal marketing efforts and proposal development.
• Assist with account retention initiatives.
• Maintain agency management systems and carrier/vendor platforms.
• Ensure account documentation is accurate and complete.
• Monitor activity and suspense systems to ensure timely completion of tasks.
• Follow company policies, procedures, and compliance requirements.
• Assist with accounts receivable monitoring and collection efforts.
• Resolve billing and payment issues as needed.
• Maintain technical insurance knowledge and industry awareness.
• Participate in continuous improvement initiatives.
• Demonstrate company values and a commitment to client service excellence.

Skills

Customer service

Communication

Organizational

Analytical skills

Education

High School Diploma or equivalent

CIC designation preferred

Tools

Agency management systems

Carrier/vendor platforms

Job description

Insurance Office of America, Inc. is hiring an Account Manager in Austin, TX to deliver day-to-day client service and support. You will manage policy changes, renewal timelines, and enrollment tasks while coordinating with carriers and internal teams.

The role requires 3+ years in account management or 5+ years in insurance with an active license. Strong communication, organization, and analytical skills are essential, with CIC preferred for advancement.