Remote-Eligible Commercial Insurance Account Manager

Insurance Office Of America, Inc.; Flower Mound (TX); Hybrid; USD 60,000 - 115,000; Full time

Benefits offered by this job

Competitive salaries and bonus

Company-paid health insurance

Paid holidays, vacations, and sicktime

401K with employer match

Professional growth opportunities

Respectful culture and work/familyLife

Community service commitment

Supportive teammates and rewardingWork

Job summary

Insurance Office of America, Inc. in Texas is seeking an experienced Commercial Insurance Account Manager. The role covers day-to-day client service, policy administration, renewals, and collaboration with brokers to maintain strong client relationships.

Multiple experience levels are welcomed, including Account Manager, Senior Account Manager and Senior Account Executive. A valid P&C license and knowledge of coverage analysis are required; CIC designation preferred.

Qualifications

• 3+ years of account management experience or 5+ years of insurance industry experience.
• Active insurance license.
• Strong knowledge of insurance products and brokerage operations.
• Excellent customer service, communication, organizational, and analytical skills.
• High School Diploma or equivalent.
• CIC or equivalent designation preferred.

Responsibilities

• Respond to client service requests and inquiries.
• Process policy changes, endorsements, billing requests, and claims support.
• Conduct coverage analysis and assist clients with policy-related questions.
• Maintain positive client relationships through responsive service.
• Manage policy expirations and renewal timelines.
• Gather underwriting information and prepare renewal submissions.
• Support renewal marketing efforts and proposal development.
• Assist with accounts receivable monitoring and collection efforts.
• Resolve billing and payment issues as needed.
• Maintain agency management systems and carrier/vendor platforms.
• Ensure account documentation is accurate and complete.
• Monitor activity and suspense systems to ensure timely completion of tasks.
• Follow company policies, procedures, and compliance requirements.
• Maintain technical insurance knowledge and industry awareness.
• Participate in continuous improvement initiatives.
• Demonstrate company values and a commitment to client service excellence.

Skills

Customer service

Communication

Organizational skills

Analytical skills

Education

High School Diploma

CIC or equivalent designation preferred

Job description

Insurance Office of America, Inc. in Texas is seeking an experienced Commercial Insurance Account Manager. The role covers day-to-day client service, policy administration, renewals, and collaboration with brokers to maintain strong client relationships.

Multiple experience levels are welcomed, including Account Manager, Senior Account Manager and Senior Account Executive. A valid P&C license and knowledge of coverage analysis are required; CIC designation preferred.