Senior Commercial Auto Claims Specialist

CNA Insurance; Boston (MA); Hybrid; USD 72,000 - 141,000; Full time

Job summary

CNA Insurance seeks an experienced individual contributor to manage highly complex commercial auto claims with broad authority for resolution strategies. The role requires coordination with customers, insureds, and stakeholders, delivering high-quality outcomes with strong service.

A hybrid schedule is offered with two days in the CNA office per week. The ideal candidate has extensive claims experience, advanced communication and analytical skills, and a solid foundation in cost-benefit

Qualifications

• Bachelor's degree or equivalent required or experience equivalent.
• Professional designation preferred for senior claims roles.
• Deep knowledge of claims handling within high complexity exposure.

Responsibilities

• Manage highly complex investigations of claims, including coverage, liability, and damages.
• Coordinate discovery and litigation strategy with counsel or panel attorneys.
• Negotiate complex settlement packages and authorize payments within authority.
• Coordinate third party recovery with subrogation/salvage units.
• Prepare reports to management and internal partners.

Skills

Claims expertise

Communication skills

Negotiation skills

Presentation skills

Analytical thinking

Problem solving

Microsoft Office

Adaptability

Prioritization

Cost benefit analysis

Data interpretation

Strategic thinking

Education

Bachelor's degree or equivalent

Professional designation preferred

Tools

Microsoft Office

Job description

CNA Insurance seeks an experienced individual contributor to manage highly complex commercial auto claims with broad authority for resolution strategies. The role requires coordination with customers, insureds, and stakeholders, delivering high-quality outcomes with strong service.

A hybrid schedule is offered with two days in the CNA office per week. The ideal candidate has extensive claims experience, advanced communication and analytical skills, and a solid foundation in cost-benefit