Senior Commercial Banking Client Success Lead

CIBC US; Chicago (IL); On-site; USD 80,000 - 90,000; Full time

Job summary

CIBC is seeking a Senior Client Support Specialist in Commercial Banking, based in Chicago. You will drive client service, support AML compliance, and assist Relationship Managers with deposit and loan activities within the U.S. Specialty Deposits line of business.

The role involves proactive client outreach, handling day-to-day transactions, and coordinating with internal teams to ensure a high level of client satisfaction. Local candidates in Chicago or surrounding areas are considered.

Qualifications

• Experience delivering client-focused service in banking or financial services.
• Familiarity with AML policies and client onboarding processes.
• Ability to coordinate with Relationship Managers and Operations teams.

Responsibilities

• Deliver outstanding customer service and manage client relationships.
• Facilitate onboarding, AML documentation, and research to fulfill AML requirements.
• Process daily client requests (transfers, wires, account changes) accurately and timely.
• Support RMs with loan and deposit portfolio management and overdraft decisions.
• Serve as liaison between clients, RMs, operations and internal teams.

Skills

Accountability

Client Relations

Client Service

Customer Engagement

Customer Experience

Internal Controls

Regulatory Compliance

Teamwork

Work Ethically

Job description

CIBC is seeking a Senior Client Support Specialist in Commercial Banking, based in Chicago. You will drive client service, support AML compliance, and assist Relationship Managers with deposit and loan activities within the U.S. Specialty Deposits line of business.

The role involves proactive client outreach, handling day-to-day transactions, and coordinating with internal teams to ensure a high level of client satisfaction. Local candidates in Chicago or surrounding areas are considered.