Commercial Banking Client Services Lead

CIBC; Chicago (IL); Presencial; USD 105.000 - 125.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical

Dental

Vision

Health Savings Account

Life Insurance

Disability

Paid Time Off

401(k)

Other Insurance Plans

Descripción de la vacante

CIBC in Chicago is seeking a Client Services Manager to lead a small team and elevate the client experience. You will set direction, mentor staff, and coordinate with business partners to meet client needs while upholding our mission and values.

Ideal candidates have 5–10 years in banking operations or client service leadership, a BA/BS degree, and strong Microsoft Office skills. This on-site role offers a competitive salary and benefits.

Formación

• 5–10 years of demonstrated experience as Operations/Customer Service Manager in the Banking Industry.
• BA or BS degree in business, finance, accounting, economics or a related field.
• Advanced knowledge of Microsoft Office (PowerPoint, Excel, etc.).

Responsabilidades

• Managing a Team: day-to-day management of a team of Commercial Client Banking Specialists with workload allocation and coverage planning.
• Improve Client Experience: develop and implement policies and standards to enhance service delivery.
• Risk Mitigation: design and maintain fraud mitigating controls and support risk governance teams.

Conocimientos

Analytical Thinking

Client Service

Coaching

Customer Experience (CX)

Long Term Planning

People Management

Personal Initiative

Stakeholder Relationship Management

Team Consulting

Work Collaboratively

Educación

BA/BS degree

Descripción del empleo

CIBC in Chicago is seeking a Client Services Manager to lead a small team and elevate the client experience. You will set direction, mentor staff, and coordinate with business partners to meet client needs while upholding our mission and values.

Ideal candidates have 5–10 years in banking operations or client service leadership, a BA/BS degree, and strong Microsoft Office skills. This on-site role offers a competitive salary and benefits.