Banking Client Services Manager - CX & Team Leadership

CIBC US; Chicago (IL); Presencial; USD 105.000 - 125.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Bonus potential

Banking benefits

Benefits program

Vacation offering

Wellbeing support

MomentMakers recognition

Descripción de la vacante

CIBC US is seeking a Client Services Manager in Chicago to lead a small team, set direction, and improve the client experience. You will ensure consistent performance, coach staff, and align with CIBC’s mission and risk controls.

The role emphasizes team management, process improvements, and strong client service with a salary range aligned to market rates, plus a robust benefits package. Local candidates in Chicagoland are encouraged to apply.

Formación

• 5–10 years of demonstrated experience as Operations/Customer Service Manager in the Banking Industry.
• BA/BS degree in business, finance, accounting, economics or related field.
• Advanced knowledge of Microsoft Office applications (PowerPoint, Excel, etc.).
• Put clients first and engage with purpose to find the right solutions.
• Embrace and advocate for change and continuously evolve your thinking and way of work.
• Passionate about people; build relationships with a diverse network.
• Caring and accountable leader; coach and support team goals.
• Motivated by collective success and teamwork.
• Values-driven; live trust, teamwork, and accountability.

Responsabilidades

• Oversee daily activities and allocate workload to ensure timely task completion.
• Manage coverage during absences; set performance goals and conduct reviews.
• Resolve complex client issues and provide coaching to team members.
• Identify process improvement opportunities and help implement policies and standards.
• Support fraud risk mitigation and work with governance teams to implement controls.

Conocimientos

People Management

Customer Experience

Client Service

Analytical Thinking

Stakeholder Relationship Management

Team Consulting

Work Collaboratively

Long Term Planning

Personal Initiative

Coaching

Educación

BA/BS in business, finance, accounting, economics or related field

Herramientas

Microsoft Office

PowerPoint

Excel

Descripción del empleo

CIBC US is seeking a Client Services Manager in Chicago to lead a small team, set direction, and improve the client experience. You will ensure consistent performance, coach staff, and align with CIBC’s mission and risk controls.

The role emphasizes team management, process improvements, and strong client service with a salary range aligned to market rates, plus a robust benefits package. Local candidates in Chicagoland are encouraged to apply.