Client Support Lead – Deposits

CIBC US; Chicago (IL); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Incentive pay

Banking benefits

Job summary

CIBC US is seeking a Client Support Specialist - Deposits in Chicago to coach a small team, manage workloads, and deliver high-quality service. You will guide procedures, improve processes, and ensure privacy and security compliance while supporting client relations and outcomes.

The role emphasizes strong communication, analytical thinking, and collaboration with cross-functional teams to enhance client experiences and drive business success.

Qualifications

• Bachelor’s degree preferred and 5+ years client-focused banking experience.
• Strong verbal and written communication skills.
• Knowledge of Microsoft Office Suite.

Responsibilities

• Coach a small team to manage workloads.
• Provide high-quality service and resolve client issues.
• Develop and implement procedures.
• Improve productivity and processes.
• Ensure privacy and security policies are met.
• Discuss work arrangement details at interview.

Skills

Leadership

Coaching

Communication

Analytical thinking

Customer service

Attention to detail

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

CIBC US is seeking a Client Support Specialist - Deposits in Chicago to coach a small team, manage workloads, and deliver high-quality service. You will guide procedures, improve processes, and ensure privacy and security compliance while supporting client relations and outcomes.

The role emphasizes strong communication, analytical thinking, and collaboration with cross-functional teams to enhance client experiences and drive business success.