Client Experience Lead - Banking Support & Coaching

CIBC US; Chicago (IL); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Health Savings Account

Life Insurance

Disability

401(k)

Job summary

CIBC in Chicago seeks a client-focused professional to coach a small team and ensure efficient operation of the department. You will guide workload, support process improvements, and champion high-quality client service with privacy compliance.

The role emphasizes relationship management and effective problem resolution. The ideal candidate has a Bachelor’s degree and 5+ years in commercial banking, with strong communication, organizational, and leadership skills.

Qualifications

• Bachelor’s degree required; five+ years in a client-focused role within commercial banking preferred.
• Strong analytical and problem-solving abilities for complex client scenarios.
• Excellent verbal and written communication skills; ability to convey information clearly.

Responsibilities

• Coach a small team to manage workloads and deliver high-quality service.
• Oversee day-to-day operations, develop and implement department procedures.
• Maintain client relationships and ensure privacy and security compliance; resolve inquiries and issues.

Skills

Analytical Thinking

Client Service

Communication skills

Leadership

Teamwork

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

CIBC in Chicago seeks a client-focused professional to coach a small team and ensure efficient operation of the department. You will guide workload, support process improvements, and champion high-quality client service with privacy compliance.

The role emphasizes relationship management and effective problem resolution. The ideal candidate has a Bachelor’s degree and 5+ years in commercial banking, with strong communication, organizational, and leadership skills.