Senior Collections Specialist: Strategic Delinquency Recovery

Columbia Bank; Federal Way (WA); On-site; USD 30,000 - 35,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) retirement plan

Paid vacation, sick days, holidays

Job summary

Columbia Bank in Federal Way, WA is seeking an experienced collections professional to manage 91–120 day past due accounts. You will negotiate realistic repayment plans, conduct outreach via phone and email, and protect the company’s interests while delivering professional, respectful service.

Ideal candidates have prior collections experience in leasing or similar environments, strong data entry and multi-tasking skills, and the ability to build relationships with lessees, vendors, and staff.

Qualifications

• High school diploma required.
• Experience in collections preferred, especially in leasing/contract environments.
• Data entry skills and ability to multi-task.

Responsibilities

• Communicate with 91–120 days past due lessees by phone, mail and in person as needed.
• Negotiate repayment plans and resolve delinquent accounts.
• Meet and exceed NPA recovery goals.
• Maintain accurate collection notes and prepare relevant documentation (repossession packets, settlement packets).
• Ensure compliance with UDAAP and FDCPA standards.

Skills

Data entry

Multi-tasking

Policy compliance

Relationship building

Education

High school diploma

Job description

Columbia Bank in Federal Way, WA is seeking an experienced collections professional to manage 91–120 day past due accounts. You will negotiate realistic repayment plans, conduct outreach via phone and email, and protect the company’s interests while delivering professional, respectful service.

Ideal candidates have prior collections experience in leasing or similar environments, strong data entry and multi-tasking skills, and the ability to build relationships with lessees, vendors, and staff.