Senior Collections Specialist - Onsite with Incentives

Columbia Bank; South Jordan (UT); On-site; USD 30,000 - 35,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) plan with match

Paid vacation and holidays

Job summary

Columbia Bank in Federal Way, WA is seeking a collections professional to manage 91–120 day past-due accounts. You will negotiate repayment plans, review account histories, and pursue resolutions while protecting the bank's interests.

The role emphasizes strong communication, compliance with FDCPA/UDAAP, and maintaining professional customer relationships. The position offers performance incentives and base pay in the $22–$25.50 per hour range.

Qualifications

• Must be a high school graduate or equivalent.
• Previous collections experience required.
• Collection experience in a leasing/contract environment or equivalent preferred.
• Data entry skills and the ability to multi-task.
• Ability to learn and comply with all Bank policies, procedures, and systems.
• Consistently demonstrates ability and willingness to build relationships with associates.
• Ability to think critically and provide appropriate solutions.

Responsibilities

• Communicates with lessees that are 91-120 days past due (NPA additions), by telephone, mail and personal contact.
• Possesses and demonstrates strong telephone customer service skills.
• Responsible to meet and exceed goals (specifically NPA).
• Responsible for making resolution arrangements when accepting less than total due.
• Assists in negotiating and resolution of insurance issues on delinquent 91-120 day accounts undefined.
• Ensures collection of late charges and miscellaneous fees as appropriate.
• Maintains complete and accurate collection notes on collection screens so that others will be able to understand conversations, promises and payment plans arranged with Lessees.
• Prepares repossession authorization packets as needed.
• Meets individual call volume as assigned by management and calls are made in a professional manner.
• Performs extensions, rewrites, purchase agreements and forbearance agreements as needed within their authority level or with approval of management.
• Prepare files for Attorney Demand Letters/Litigation packets when necessary.
• Prepares Settlement packets to include FMV’s and Credit Bureau Requests.
• Maintains current knowledge and adherence of UDAAP and FDCPA tenets.

Skills

Collections experience

Data entry

Relationship building

Critical thinking

Reading and writing

Basic math

Job description

Columbia Bank in Federal Way, WA is seeking a collections professional to manage 91–120 day past-due accounts. You will negotiate repayment plans, review account histories, and pursue resolutions while protecting the bank's interests.

The role emphasizes strong communication, compliance with FDCPA/UDAAP, and maintaining professional customer relationships. The position offers performance incentives and base pay in the $22–$25.50 per hour range.