Senior Collections Specialist Hybrid Mentorship & Growth

Greater Texas Credit Union; Austin (TX); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life and AD&D Insurance

401k with employer match

Paid holidays

Volunteer time

Job summary

Greater Texas Credit Union in Austin, TX is seeking a Collections Representative III to manage delinquent accounts, negotiate repayment solutions, and mentor teammates. You will support repossessions and bankruptcy processes, and collaborate with internal departments to improve recovery strategies.

You will balance member service with strong financial stewardship in a fast-paced environment, with hybrid work after training and opportunities for career growth within a stable financial

Qualifications

• Minimum 3+ years of consumer collections experience.
• Strong negotiation and customer service skills.
• Excellent communication and problem-solving abilities.

Responsibilities

• Manage early- and late-stage delinquent loan, credit card, and share accounts.
• Negotiate repayment arrangements and recommend recovery solutions.
• Handle complex accounts involving bankruptcies, repossessions, skip tracing, and legal referrals.
• Process insurance and skip claims while maintaining accurate documentation.
• Serve as a subject matter expert and mentor junior Collections Representatives.
• Analyze collection trends and prepare operational reports.
• Partner with internal departments and third-party vendors to improve collection strategies.
• Ensure compliance with all applicable credit union policies and regulatory requirements.

Skills

Negotiation

Customer service

Communication

Mentoring

Education

High school diploma or equivalent

Job description

Greater Texas Credit Union in Austin, TX is seeking a Collections Representative III to manage delinquent accounts, negotiate repayment solutions, and mentor teammates. You will support repossessions and bankruptcy processes, and collaborate with internal departments to improve recovery strategies.

You will balance member service with strong financial stewardship in a fast-paced environment, with hybrid work after training and opportunities for career growth within a stable financial