Senior Collections Analyst: High-Risk Accounts & Process

Liquid Env Solutions of Texas; Irving (TX); Hybrid; USD 31,000 - 44,000; Full time

Job summary

Liquid Env Solutions of Texas is seeking a Senior Collections Analyst in a hybrid Irving, TX role. You will manage complex, high-risk accounts, drive resolution of past-due balances, and support escalated collection activities, disputes, and credit-risk reporting.

The role includes acquisition account research, process improvements, and cross-functional collaboration with Sales, Accounts Receivable, and Operations to remove payment barriers and improve collection efficiency.

Qualifications

• Associate degree preferred; equivalent relevant experience may be considered.
• 3+ years of collections or accounts receivable experience preferred; B2B collections experience a plus.
• Experience managing complex or high-risk accounts, escalated disputes, acquisition accounts, or multi-business-unit environments preferred.
• Experience with account reporting, Excel analysis, and collection systems; Great Plains, F&O, and D365 Finance & Supply Chain Management (FSCM) experience a plus.

Responsibilities

• Analyze and manage complex, high-risk, and delinquent customer accounts, including credit holds, payment plans, escalations, and outside collection placement.
• Conduct collection activity and negotiate payment resolution while maintaining professional customer relationships and detailed account documentation.
• Research and resolve complex billing, service, pricing, credit, and payment disputes with internal partners.
• Manage collection activity and account research for assigned acquisition accounts, including payment status, disputes, customer communication, and aging resolution.
• Support integration of acquired accounts into established collection processes and identify gaps requiring follow-up, documentation, or process alignment.
• Serve as an experienced resource for collection-related questions, escalations, account research, reporting, and complex customer issues.
• Assist with department inbox coverage and workflow coordination as needed to support timely completion of collection activities.
• Prepare and analyze reports and spreadsheets related to aging, payment activity, account status, disputes, and collection trends.
• Identify opportunities to streamline collection processes, improve documentation and communication, and increase efficiency and consistency.
• Respond to customer inquiries and provide account balances, payment status, invoices, statements, contracts, and supporting documentation.
• Partner with Sales, Customer Solutions, Accounts Receivable, and Operations to resolve payment barriers and support new or acquired customers.
• Provide guidance and support to Collection Analysts when assistance is needed with complex accounts, systems, research, or collection processes.

Skills

Analytical thinking

Conflict resolution

Cross-functional communication

Communication skills

Organization

Education

Associate degree preferred

Tools

Excel

Pivot Tables

Great Plains

F&O

D365 FSCM

Job description

Liquid Env Solutions of Texas is seeking a Senior Collections Analyst in a hybrid Irving, TX role. You will manage complex, high-risk accounts, drive resolution of past-due balances, and support escalated collection activities, disputes, and credit-risk reporting.

The role includes acquisition account research, process improvements, and cross-functional collaboration with Sales, Accounts Receivable, and Operations to remove payment barriers and improve collection efficiency.